NEW PERSPECTIVES

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Adrienne Batra shares four pieces of advice for communicators
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By Danielle D’Ornellas 

Members can view an archived version of this May 29, 2012 presentation (length 45:30) by Adrienne Batra, Comments Editor, Toronto Sun and former Press Secretary to Toronto Mayor, Rob Ford in the members’ only blog.

On Tuesday, May 29 Adrienne Batra spoke to CPRS Toronto members at the Annual General Meeting, an audience that was as hungry for anecdotes about Mayor Rob Ford as they were for appetizers. Being the natural public-speaker that she is, Batra was more than happy to oblige, but with her varied work experience she also provided the audience (which comprised of students, volunteers and board members alike) with tips that were relevant for communicators at any level.

Batra shared advice in four key areas that resonated with me. She also provided examples of how they were reflected in her career.

 1. Always accept a challenge

People don’t enter public relations because they think it’ll be easy, but Batra’s career was particularly challenging from the start. She joined the Canadian Forces and it was during her six years in the army when she rose to the rank of Lieutenant that she cut her teeth in public affairs. One of the most challenging controversies she had to deal with in that position was speaking on behalf of her squadron during the Somalia Inquiry.

 2. Be ready to move quickly

The 24-hour news cycle waits for no one and sometimes you just have to be the one to bite the bullet and press the issue. When Batra was a member of the Canadian Taxpayers Federation, she played a role in the resignation of Winnipeg Mayor Glen Murray. After a media appearance where Murray declared his intention to run for federal office while still retaining his position as mayor, Batra sent out a press release asking for his resignation. She sent it within 30 minutes of his announcement and completely took over the news cycle. Murray resigned his position the same day.

 3. Get in front of the issue

Before she was approached to work for the Rob Ford campaign Batra had recently moved to Toronto and had a new position — stay-at-home mom. Within a week of starting her work with Ford she was already working at full-speed putting out fires. And just what was her strategy for dealing with a client who speaks his mind quite freely? Getting in front of the issue every time. Whenever a story about Rob Ford emerged Batra would take ownership of the story. Her straightforward manner and no-nonsense approach complimented Ford’s spontaneity, which was reflected in the polls.

 4. Know when to move on

Public relations thrives off of new blood. People are constantly switching sectors, changing agencies or striking out on their own. It’s just part of the industry and Batra experienced that itch first-hand. As amusing as she made her time with the mayor out to be, it clearly wasn’t all fun and games; it was a burnout job. She was working for a man who took pride in having a staff half the size of his predecessor, all the while providing them with more work to do. And despite Batra’s best intentions and strategies, she was fighting a daily battle on all sides to represent her client. At some point after being offered a position at the Toronto Sun Batra made the decision to return to a life of reduced notoriety to spend more time with her family and so far hasn’t looked back.

Ultimately, when it came to her time working for Rob Ford Adrienne Batra’s overall strategy was that success in communications comes down to ownership, whether that ownership is over the issue, your client’s reputation or your own career.

 

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Do you ever question the value of your membership?
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If you’re like most members of voluntary professional associations, you question the value of your membership when you get your annual renewal notice. You also take some measure of value every time you interact with the association.

This is all well and good since the volunteer leaders of CPRS Toronto are accountable to the members for responding to your expressed needs and interests, delivering relevant programs and services, and advancing the profession of public relations.

Another fundamental fact about associations is that members derive more value by getting involved than they do by being passive.

Our member surveys show time and again that individuals who take advantage of networking, professional development programs, awards, accreditation, volunteer opportunities, etc. are much more satisfied with the value of their association than those who do not.

This fact will come as no surprise to public relations practitioners who communicate daily with active and latent publics. This widely-cited article describes the multiple stages of latency, Inactive Publics: The Forgotten Publics in Public Relations, finding among other things that there is a direct correlation between an individual’s perception of an organization’s relevance and their degree of personal involvement.

If you are not involved or you need a reason to re-engage, here are a few ideas to get you started:

New professionals

Intermediate practitioners

Senior practitioners

  • Help us to shore up the public relations brand by bringing slander to our attention – both CPRS Toronto and CPRS National are engaging media and other stakeholders who make inappropriate references to public relations practice.
  • Lead the way by volunteering for local, national or international initiatives.
  • Share your experience and knowledge as a guest lecturer at a public relations degree-granting institution in the GTA.
All members
  • Consume every free professional development program that we offer and attend in person those PD events that are relevant to your practice.
  • Read the annual report to the members and exercise your member vote.
  • Come out to our celebrations. Never miss a free event!

Please also give us feedback. Be specific about what’s working and what’s not. Contact any of your volunteer board members directly or write to our helpful staff.

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2012 AGM highlights & pictures
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2012-2013 CPRS Toronto Board of Directors [CONTACT INFO]

President – Vincent Power, APR
1st Vice President/Education/Marketing & Promotions – Maryjane Martin, APR
2nd Vice President/ Internet/Member Communications – Diane Bégin, APR
Treasurer – Gerald Crowell
Secretary – Christine Edwardson
Past President/CEO Liaison Committee – Martin Waxman, APR

Natalie Bovair, APR
Kathleen Garrett, APR
AJ Goodman
Amanda Laird
Laurie Smith
Christina Stefanski

Doris Whiteside Award winners for academic excellence

Richia Bissoondath – Centennial College
Morgan Cadenhead – Durham College
Sal Hosny – Seneca College
Matthew Ventura – Humber College

Life members

Life Members are honoured with Life Membership for their contribution both to public relations and the Society and being a member for 30 years.

Lydia Boyko Ph.D., APR
Carol Panasiuk, APR

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Attention all APRs – Invigilator needed
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Can you spare a few hours on October 19 to support this year’s accreditation candidates?

An invigilator (proctor) is needed for this year’s accreditation exam. We need an accredited practitioner who can be available between 8:00 a.m. and 12:30 p.m. (approximately) at a college campus in Toronto.

Can you volunteer your morning of October 19 for the 2012 accreditation group? It would be greatly appreciated by the candidates and the committee.

If you are available or would like more information, please contact Kathleen Garrett, Accreditation Chair, at kathleen.m.garrett@gmail.com.

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Toronto Hydro presentation makes sense of community involvement
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Community members are active participants in Toronto Hydro's Light the Night events.

If you missed the CPRS Toronto professional development (PD) program on May 24, you’ll want to see and hear the presentation by Toronto Hydro Communications & Public Affairs staff Gillian Earle, Advisor, and Karen Evans, Manager, now available to members online. 

You’ll learn how the communications staff at Toronto Hydro engaged community members with their brand and produced meaningful and measured results.

For example, in addition to actively engaging community members with the Toronto Hydro brand at three staged events and earning an impressive 83% MR2P™ score for earned media coverage, Earle shares some astonishing data about the lasting effects of the Light the Night™ program in at-risk neighborhoods. The reduction in assaults and robberies is truly inspiring.

You’ll also hear about the evolution of Toronto Hydro’s community involvement strategy. Evans shares information about the strategic focus of past events and defines the corporation’s current emphasis on community activities that are relevant to the business and key stakeholders.

It’s easy to see why the Toronto Hydro communications team won a CPRS Toronto ACE Award for this program – the case reads like a virtual roadmap for brand- and community-building.

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Academics vs. Practitioners: Can Public Relations truly be in the public interest?
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By Sana Ansari @sanaansariTo

The PRSA discussion around the definition of public relations has sparked debate well beyond the American borders. In Canada, the definition is unique in its mention of the “public interest,” and it was to this end that a panel of five prominent PR practitioners and academics came together on May 10 to debate the much talked about question: Can public relations truly be in the public interest?

The participants

The debate was moderated by one of the authors of the Canadian definition: Dr. Terry Flynn APR, FCPRS of McMaster University. Industry practitioners included Andrew Berthoff, APR, Senior VP at Environics Communications; and Diane Bégin, APR, Senior Consultant at Thornley Fallis. Among the academics present were Barry Waite, Professor and Program Coordinator, Corporate Communications & Public Relations at The Centre for Creative Communications, Centennial College; and Roger Clowater, Public Relations Professor at Seneca College.

Reclaiming PR

According to Diane Bégin, the definition of public relations needs to be reclaimed. As suggested by Barry Waite, people have been given a negative perception of PR because of political and celebrity scandals, perpetuating a “spin mentality,” and the stereotype that public relations involves just crisis communications or media relations. To change this requires extensive education not only for practitioners within the field but also the public so they can call out unethical practice through the adequate channels. The ecology of education in Toronto needs to develop as it has in other parts of Canada to create more awareness about what the PR industry really encompasses.

PR as a corporate tool

Dr. Terry Flynn posed the question: Is serving in the public interest an ethical obligation (for an organization) or is it because it makes good business sense? According to Roger Clowater, an organization that maintains transparency and an open dialogue would reduce the chances of a crisis arising, and therefore make good business sense. A responsible PR professional will always advise executive management to be socially responsible and transparent, especially about issues that are in the public interest. Andrew Berthoff quoted Mark Twain saying “When in doubt tell the truth.”

Effective public relations start with good employee relations

When all employees are on board with the organization’s goals and standards, they are more likely to provide customers with a level of service in line with the organization’s mission statement. It is the role of the communicator to organize how a message is to be communicated, and cite mutual interests between an organization and its various stakeholders – all while maintaining transparency and an open dialogue.

Social media as a double-edged sword

With the rise of social media it has become easier than ever for the PR professional to establish an ongoing dialogue and keep management informed about issues that are of interest to the public and the organization itself. However, with the emergence of two-way communications, it has become challenging for an organization to control its message.  If a good PR strategy is in place, the feedback from various platforms can be used by the organization to better serve its stakeholders and customers.

Conclusion: Licensing is key

The panel agreed that the role of public relations professionals as a collective is to maintain an ethical sensitivity in all their dealings, and strive to implement a code of ethics in order to best serve the public interest.  Dr. Flynn quoted Dr. Edward Bernays, who is also known as the father of public relations saying: “the only way this profession is going to serve the public interest is if it is a licensed profession.” Andrew Berthoff further suggested that “accreditation and licensing need to go hand in hand.” According to Diane Bégin the role of PR professionals is, “…to set the bar high and to become the role models.” Licensing the profession would help create more awareness about and adherence to ethics and standards in the public relations industry.

Stay tuned!

The debate has set the ball rolling for further discussions about Public Relations education, ethics and standards. Stay tuned for upcoming events from the CPRS Marketing, Communications and Education Committee!

Twitter: @CPRSToronto #EDtalks

Sana Ansari is a member of the CPRS Toronto Marketing, Communications and Education Committee and an Intern at Smitten Creative Boutique.

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Congratulations 2012 CPRS Toronto ACE Awards Winners!
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Ace Awards 2012 LogoWhat a night it was at the 2012 CPRS Toronto ACE Awards Gala! Toronto’s Top PR pros gathered together on Thursday, April 26 to honour the best and brightest campaigns of the year, and there was no shortage of celebration.

CPRS Toronto welcomed over 300 communications professionals at the Bram & Bluma Appel Salon to congratulate each other on their amazing successes.

While the room was filled with feelings of pride an accomplishment, it’s easy to say that the benefits of collecting a sparkling ACE trophy extend far beyond this evening’s ceremony. The evening’s winners achieved merit, credibility, peer recognition and a quality reputation along with their awards.

Congratulations to all of the 2012 ACE Award recipients, and be sure to check back for more gala highlights next week.

PR Campaign of the Year

Best Creative PR Campaign

Leadership Awards

Best Use of Media Relations – Budget Over $50,000

Gold

Silver

  • APEX Public Relations – Rimmel’s Spring Summer Media Relations Launch
  • Broad Reach Communications – Broad Reach Communications (Deloitte Canada)
  • Edelman Canada – Make Your Face a Maynards
  • EdelmanCanada– Breaking News for the Caramilk Key to the Secret
  • Environics Communications – Coca-Cola Ltd.’s Arctic Home Campaign
  • Environics Communications – Advil Nighttime Launch
  • GolinHarris – McHappy Day 2011
  • GolinHarris – McCafe
  • Paradigm Public Relations – TD Leads  with Mortgage Advice
  • Polaris Public Relations Inc. –S. Pellegrino Almost Famous Chef Canadian Regional Competition
  • PRAXIS – Launch of the Environmentally-Friendly 7Up EcoGreen Bottle
  • PRAXIS – 2011 Quaker Unlock Amazing PR Launch Campaign
  • Strategic Objectives – The WhiteCashmereCollection 2011: Fashion with Compassion
  • Strategic Objectives – Magnum Ice Cream Bars Canadian Launch
  • Temple Scott Associates – Clif Bar & Company Media Relations

Bronze

  • Argyle Communications – Schneiders Country Naturals: Just the Good Stuff
  • Citizen Optimum L.P. – Future ShopHoliday 2011
  • EdelmanCanada–Holiday& Mom: The Chief Gift Buyer
  • EdelmanCanada– ArthritisAllianceofCanadaNational Media Launch
  • Shaw Media & UNIT:PR – Top Chef Canada
  • Strategic Objectives – TOPSHOP TOPMAN Takeover
  • Thornley Fallis Communications – ElectionsOntarioMakes Voting Easy
  • Thornley Fallis Communications – Taking Action Against Distracted Driving

Best Use of Media Relations – Budget Under $50,000

Gold

Silver

  • APEX Public Relations – “Get Going to Keep Going” Guide
  • APEX Public Relations/UPSCanada – Maintaining the Momentum:UPSCanada™’s Summer Survey Campaign
  • Fleishman-Hillard Toronto – The Royal LePage Shelter Foundation
  • Paradigm Public Relations – Molson Canadian Introduces the Red Leaf Project
  • Paradigm Public Relations – Tenderflake Declares 2011 the Year of the Pie
  • Polaris Public Relations Inc. – The Lost Wallet Program

Bronze

  • Argyle Communications –MarkhamStouffvilleHospitalFoundation: The Climb to Conquer
  • Edelman Canada – Alexander Keith’s Green Initiative “Show Your Plaid”
  • Environics Communications – Protecting First Responders:CSA Standards CBRN Launch
  • G Adventures – G Adventures Career Break Campaign
  • MAVERICK Public Relations – People for Good
  • Paradigm Public Relations – If I Had a Million Dollars: It’s Within Reach for Savers Who Start Early
  • Paradigm Public Relations – TD Brings E-Recycling to Local Communities
  • Paradigm Public Relations – Renter’s Insurance 101
  • PRAXIS –Alberta Premium 30 Year Old: The Unveiling of a Rare and Affordable Canadian Whisky
  • Temple Scott Associates – Motorcyclists Hall of Fame 2011

Best Use of Special Events

Gold

Silver

Bronze

New Product or Service Launch Campaign of the Year

Silver

  • dvCommunications – Martha Stewart Clean Makes Green Homekeeping Easy: Introducing Martha Stewart’s  New Line of Natural Household Cleaners
  • NATIONAL Public Relations – Smart Shopping is in the Palm of Your Hand
  • Paradigm Public Relations – TIMEX Opens its Archives: The Launch of TIMEX Originals
  • PRAXIS – Launch of the Environmentally-Friendly 7UP EcoGreen Bottle

Bronze

Employee Communications Campaign of the Year

Gold

Silver

  • Meridian Credit Union –MeridianCredit Union

Bronze

  • TVO – myTVO 2.0

Community Relations Campaign of the Year

Gold

Silver

  • Faye Clack Communications –Ontario Apple Growers’ Winter Apple Ball
  • PRAXIS – The Courvoisier Collective: Artist Collective To Foster Community, Access to Space and Exposure for Bright Talent
  • Strategic Objectives – The Creation of Koodonation:Canada’s First-Ever Microvolunteering Community
  • Strategic Objectives – The Body Shop “Stop Sex Trafficking of Children and Young People” Petition

Bronze

Public Affairs / Government Campaign of the Year

Bronze

Best Digital Communications Campaign of the Year

Gold

Silver

  • Argyle Communications – New Transit forToronto: The Eglinton-Scarborough Crosstown
  • RBC – Royal Bank ofCanada (Canadian Banking) – The Sales Experience Social Media Initiative

Bronze

Best Use of Communication Tools

Gold

Silver

Brand Development Campaign of the Year

Gold

Silver

  • GCI Group – Barbie and Ken’s Reunion in Celebration of Ken’s 50th
  • Narrative – Let the Saving Begin

Bronze

Crisis or Issues Management Campaign of the Year

Gold

Silver

Student PR Campaign of the Year

Gold

  • Cora Timofte – TelLaurentide Communications Plan

Silver

Bronze

  • CentennialCollege– UglyHolidaySweater Party
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Thank you to our ACE Awards Sponsors!
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Ace Awards 2012 LogoBy Sybil Eastman

With the CPRS Toronto ACE Awards sold out and only days away, we are putting the finishing touches on the soon-to-be spectacular evening. As always, this celebration of communications excellence could not take place without the dedication and help of many.

We would like to take this opportunity to thank each and every one of our sponsors for their generosity and support both throughout the year and for this evening in particular. They have helped the gala become a great success and to grow larger every year.

So, from the bottom of our hearts, thank you to:

AVW Tel-AV, a full-service audio visual resource rental company for corporate events, exhibit programs, trade shows and conventions of all sizes.

Business Wire, a global leader in press release distribution and regulatory disclosure.

Canadian Press, Canada’s trusted news leader, multimedia news agency and creator of our favourite book: CP Style.

Cision, a leader in public relations planning, media monitoring, reporting and communications analysis.

CNW Group, Canada’s leading newswire service specializing in media monitoring, photography and video services, translation, webcasting, conference call services, regulatory filling and measurement.

Infomart, Canada’s largest provider of news and broadcast media monitoring, financial and corporate data.

Leger Marketing, the largest Canadian-owned polling, research and strategic marketing firm, with offices across Canada and the United States.

Marketwire, which provides customized communications solutions, targeted coverage across all media and measurement services.

News Canada, a leading provider of ready-to-use, timely, credible, newsworthy and copyright-free news content for editors, broadcasters, web and video content providers.

See you on Thursday night! And remember, are you tweeting about the gala? Use the hashtag #CPRSACE!

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Brace yourself for more brand competition on the World Wide Web
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Think you have the tools to protect your brand in cyberspace?  Spend an hour with lawyer Ashlee Froese @brandfashionlaw from Gilbert’s LLP and you’ll be convinced otherwise.


CPRS Toronto hosted a professional development program on March 29 with Ashlee Froese, a branding lawyer from Gilbert’s LLP whose practice encompasses trade-marks, branding and domain name laws.
For example, did you know that you can use the trade-mark symbol on your company’s trade-marks immediately, even before applying for registration, as soon as you start to use a new brand image, tagline or even a distinctive sound?  Froese strongly recommends that you do, “By adding the ™-symbol to your trade-marks, you’re sending a strong message to the public that your company owns the creative and is serious about protecting its brand assets.”  Of course, obtaining a trade-mark registration is the most prudent course of action to asserting your company’s branding rights.

Similarly, always add the copyright symbol to your written work and ideas.  To be complete, Froese advises that the copyright statement include the ©-symbol, name of the owner (individual/corporate entity), and publication year.  Footnote your website, social media sites and all new print materials in this manner.

If you think you’ve got these covered, do you also maintain your trade-mark registration and copyright portfolios as current on an ongoing basis?  If so, great, but are you ready for the exponential growth of the World Wide Web that will soon see the addition of web
domain names in a number of foreign languages and a virtual explosion of generic Top Level Domains?  Froese cautions, “It’s more important than ever to be proactive in owning the rights to your brand names online.”

You might also be surprised to hear how quickly you can get action against brand infringement online via domain name dispute resolution tribunals. Don’t be afraid to throw your weight around by responding to brand look-a-likes in cyberspace.  “There’s a common misconception that the online world is an unenforceable space.  It’s not the Wild West.  Dispute resolution forums have been created to assist brand owners,” says Froese.

For more information or to connect with Ashlee Froese, contact our PD program chair Natalie Bovair.

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CPRS Toronto Leadership Awards – Deadline Extended!
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The deadline to submit nominations for the CPRS Toronto Leadership Awards has been extended! You now have until March 23, 2012 at 5:00 pm to submit nominations.

The CPRS Toronto Leadership Awards recognizes individuals who have achieved excellence in their careers or made significant contributions to the field of public relations. Nominate a student, your boss, a colleague or CPRS Toronto volunteer today!

Please submit Leadership Award nominations to ace@cprstoronto.com.

The Leadership Awards will be presented at the ACE Awards Gala on Thursday, April 26, 2012. Winners will be notified in advance.

Leadership Award Categories

CPRS Toronto Public Relations Student of the Year

Individuals may enter themselves, or be nominated by others. This award will be presented to a CPRS Toronto full or part-time student graduating this year who has a solid academic record and has demonstrated interest in professional development. The award is designed to attract, encourage and reward future talent. The winning entrant will be awarded one-year student membership as well as entry into five selected CPRS Toronto professional development and networking events.

Entry requirements:

  • Résumé (maximum two pages)
  • A one-page endorsement from a nominator (faculty, fellow student or mentor)

CPRS Toronto Young Public Relations Professional of the Year (Under 30 years of age)

An individual may enter themselves, or be nominated by others. This award is open to a public relations professional (under 30 years on March 23, 2012) who has been in the industry for less than three years (i.e., since March 23, 2009) who has made significant achievements in his or her career.

Entry requirements:

  • Nomination from employer(s) detailing nominee’s career history and professional qualifications (maximum 2 pages)
  • A 250-word statement from the nominator outlining why this individual should be awarded this special recognition. Judges will look for evidence of outstanding achievement in supporting clients and/or senior-level staff, development of public relations strategy, business savvy, creativity, knowledge of public relations tactics, and contributions to business objectives and to the overall profession of public relations

CPRS Toronto Public Relations Professional of the Year

An individual may enter themselves, or be nominated by others. The award recognizes outstanding personal achievement within the public relations industry over their career, with particular focus on their successes over the past year.

Entry requirements:

  • Résumé (maximum two pages)
  • A 250-word statement from the nominator outlining why this individual should be awarded this special recognition
  • Two reference letters from past or present clients or employers

CPRS Toronto Mentor of the Year Award

Candidates must be nominated by someone other than themselves for the award. The award recognizes a volunteer who has served as a mentor to public relations professionals or students in the year of 2011/2012.

Entry requirements:

  • A brief description (maximum one page) that outlines the nominee’s volunteer involvement as a mentor within and outside CPRS (Toronto) and explains why this nominee should be honoured with this special recognition
  • Names and testimonials from individuals mentored by the volunteer
  • Résumé (maximum two pages)

CPRS Toronto Volunteer of the Year Award

Candidates must be nominated by someone other than themselves for the award. The award recognizes a volunteer within CPRS Toronto during the previous year (2011/2012) year.

Entry requirements:

  • A brief, one-page outline of the nominee’s volunteer/committee involvement in CPRS Toronto that explains why this nominee should be honoured with this award
  • List of the CPRS Toronto committees for which this volunteer provided assistance
  • Résumé (maximum two pages)

Please submit Leadership Award nominations to ace@cprstoronto.com.

Questions? Contact the ACE Awards team at cprs.ace.awards@gmail.com or tweet to us @CPRSToronto.

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