public relations

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Toronto Hydro presentation makes sense of community involvement
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Community members are active participants in Toronto Hydro's Light the Night events.

If you missed the CPRS Toronto professional development (PD) program on May 24, you’ll want to see and hear the presentation by Toronto Hydro Communications & Public Affairs staff Gillian Earle, Advisor, and Karen Evans, Manager, now available to members online. 

You’ll learn how the communications staff at Toronto Hydro engaged community members with their brand and produced meaningful and measured results.

For example, in addition to actively engaging community members with the Toronto Hydro brand at three staged events and earning an impressive 83% MR2P™ score for earned media coverage, Earle shares some astonishing data about the lasting effects of the Light the Night™ program in at-risk neighborhoods. The reduction in assaults and robberies is truly inspiring.

You’ll also hear about the evolution of Toronto Hydro’s community involvement strategy. Evans shares information about the strategic focus of past events and defines the corporation’s current emphasis on community activities that are relevant to the business and key stakeholders.

It’s easy to see why the Toronto Hydro communications team won a CPRS Toronto ACE Award for this program – the case reads like a virtual roadmap for brand- and community-building.

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Academics vs. Practitioners: Can Public Relations truly be in the public interest?
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By Sana Ansari @sanaansariTo

The PRSA discussion around the definition of public relations has sparked debate well beyond the American borders. In Canada, the definition is unique in its mention of the “public interest,” and it was to this end that a panel of five prominent PR practitioners and academics came together on May 10 to debate the much talked about question: Can public relations truly be in the public interest?

The participants

The debate was moderated by one of the authors of the Canadian definition: Dr. Terry Flynn APR, FCPRS of McMaster University. Industry practitioners included Andrew Berthoff, APR, Senior VP at Environics Communications; and Diane Bégin, APR, Senior Consultant at Thornley Fallis. Among the academics present were Barry Waite, Professor and Program Coordinator, Corporate Communications & Public Relations at The Centre for Creative Communications, Centennial College; and Roger Clowater, Public Relations Professor at Seneca College.

Reclaiming PR

According to Diane Bégin, the definition of public relations needs to be reclaimed. As suggested by Barry Waite, people have been given a negative perception of PR because of political and celebrity scandals, perpetuating a “spin mentality,” and the stereotype that public relations involves just crisis communications or media relations. To change this requires extensive education not only for practitioners within the field but also the public so they can call out unethical practice through the adequate channels. The ecology of education in Toronto needs to develop as it has in other parts of Canada to create more awareness about what the PR industry really encompasses.

PR as a corporate tool

Dr. Terry Flynn posed the question: Is serving in the public interest an ethical obligation (for an organization) or is it because it makes good business sense? According to Roger Clowater, an organization that maintains transparency and an open dialogue would reduce the chances of a crisis arising, and therefore make good business sense. A responsible PR professional will always advise executive management to be socially responsible and transparent, especially about issues that are in the public interest. Andrew Berthoff quoted Mark Twain saying “When in doubt tell the truth.”

Effective public relations start with good employee relations

When all employees are on board with the organization’s goals and standards, they are more likely to provide customers with a level of service in line with the organization’s mission statement. It is the role of the communicator to organize how a message is to be communicated, and cite mutual interests between an organization and its various stakeholders – all while maintaining transparency and an open dialogue.

Social media as a double-edged sword

With the rise of social media it has become easier than ever for the PR professional to establish an ongoing dialogue and keep management informed about issues that are of interest to the public and the organization itself. However, with the emergence of two-way communications, it has become challenging for an organization to control its message.  If a good PR strategy is in place, the feedback from various platforms can be used by the organization to better serve its stakeholders and customers.

Conclusion: Licensing is key

The panel agreed that the role of public relations professionals as a collective is to maintain an ethical sensitivity in all their dealings, and strive to implement a code of ethics in order to best serve the public interest.  Dr. Flynn quoted Dr. Edward Bernays, who is also known as the father of public relations saying: “the only way this profession is going to serve the public interest is if it is a licensed profession.” Andrew Berthoff further suggested that “accreditation and licensing need to go hand in hand.” According to Diane Bégin the role of PR professionals is, “…to set the bar high and to become the role models.” Licensing the profession would help create more awareness about and adherence to ethics and standards in the public relations industry.

Stay tuned!

The debate has set the ball rolling for further discussions about Public Relations education, ethics and standards. Stay tuned for upcoming events from the CPRS Marketing, Communications and Education Committee!

Twitter: @CPRSToronto #EDtalks

Sana Ansari is a member of the CPRS Toronto Marketing, Communications and Education Committee and an Intern at Smitten Creative Boutique.

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Congratulations 2012 CPRS Toronto ACE Awards Winners!
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Ace Awards 2012 LogoWhat a night it was at the 2012 CPRS Toronto ACE Awards Gala! Toronto’s Top PR pros gathered together on Thursday, April 26 to honour the best and brightest campaigns of the year, and there was no shortage of celebration.

CPRS Toronto welcomed over 300 communications professionals at the Bram & Bluma Appel Salon to congratulate each other on their amazing successes.

While the room was filled with feelings of pride an accomplishment, it’s easy to say that the benefits of collecting a sparkling ACE trophy extend far beyond this evening’s ceremony. The evening’s winners achieved merit, credibility, peer recognition and a quality reputation along with their awards.

Congratulations to all of the 2012 ACE Award recipients, and be sure to check back for more gala highlights next week.

PR Campaign of the Year

Best Creative PR Campaign

Leadership Awards

Best Use of Media Relations – Budget Over $50,000

Gold

Silver

  • APEX Public Relations – Rimmel’s Spring Summer Media Relations Launch
  • Broad Reach Communications – Broad Reach Communications (Deloitte Canada)
  • Edelman Canada – Make Your Face a Maynards
  • EdelmanCanada– Breaking News for the Caramilk Key to the Secret
  • Environics Communications – Coca-Cola Ltd.’s Arctic Home Campaign
  • Environics Communications – Advil Nighttime Launch
  • GolinHarris – McHappy Day 2011
  • GolinHarris – McCafe
  • Paradigm Public Relations – TD Leads  with Mortgage Advice
  • Polaris Public Relations Inc. –S. Pellegrino Almost Famous Chef Canadian Regional Competition
  • PRAXIS – Launch of the Environmentally-Friendly 7Up EcoGreen Bottle
  • PRAXIS – 2011 Quaker Unlock Amazing PR Launch Campaign
  • Strategic Objectives – The WhiteCashmereCollection 2011: Fashion with Compassion
  • Strategic Objectives – Magnum Ice Cream Bars Canadian Launch
  • Temple Scott Associates – Clif Bar & Company Media Relations

Bronze

  • Argyle Communications – Schneiders Country Naturals: Just the Good Stuff
  • Citizen Optimum L.P. – Future ShopHoliday 2011
  • EdelmanCanada–Holiday& Mom: The Chief Gift Buyer
  • EdelmanCanada– ArthritisAllianceofCanadaNational Media Launch
  • Shaw Media & UNIT:PR – Top Chef Canada
  • Strategic Objectives – TOPSHOP TOPMAN Takeover
  • Thornley Fallis Communications – ElectionsOntarioMakes Voting Easy
  • Thornley Fallis Communications – Taking Action Against Distracted Driving

Best Use of Media Relations – Budget Under $50,000

Gold

Silver

  • APEX Public Relations – “Get Going to Keep Going” Guide
  • APEX Public Relations/UPSCanada – Maintaining the Momentum:UPSCanada™’s Summer Survey Campaign
  • Fleishman-Hillard Toronto – The Royal LePage Shelter Foundation
  • Paradigm Public Relations – Molson Canadian Introduces the Red Leaf Project
  • Paradigm Public Relations – Tenderflake Declares 2011 the Year of the Pie
  • Polaris Public Relations Inc. – The Lost Wallet Program

Bronze

  • Argyle Communications –MarkhamStouffvilleHospitalFoundation: The Climb to Conquer
  • Edelman Canada – Alexander Keith’s Green Initiative “Show Your Plaid”
  • Environics Communications – Protecting First Responders:CSA Standards CBRN Launch
  • G Adventures – G Adventures Career Break Campaign
  • MAVERICK Public Relations – People for Good
  • Paradigm Public Relations – If I Had a Million Dollars: It’s Within Reach for Savers Who Start Early
  • Paradigm Public Relations – TD Brings E-Recycling to Local Communities
  • Paradigm Public Relations – Renter’s Insurance 101
  • PRAXIS –Alberta Premium 30 Year Old: The Unveiling of a Rare and Affordable Canadian Whisky
  • Temple Scott Associates – Motorcyclists Hall of Fame 2011

Best Use of Special Events

Gold

Silver

Bronze

New Product or Service Launch Campaign of the Year

Silver

  • dvCommunications – Martha Stewart Clean Makes Green Homekeeping Easy: Introducing Martha Stewart’s  New Line of Natural Household Cleaners
  • NATIONAL Public Relations – Smart Shopping is in the Palm of Your Hand
  • Paradigm Public Relations – TIMEX Opens its Archives: The Launch of TIMEX Originals
  • PRAXIS – Launch of the Environmentally-Friendly 7UP EcoGreen Bottle

Bronze

Employee Communications Campaign of the Year

Gold

Silver

  • Meridian Credit Union –MeridianCredit Union

Bronze

  • TVO – myTVO 2.0

Community Relations Campaign of the Year

Gold

Silver

  • Faye Clack Communications –Ontario Apple Growers’ Winter Apple Ball
  • PRAXIS – The Courvoisier Collective: Artist Collective To Foster Community, Access to Space and Exposure for Bright Talent
  • Strategic Objectives – The Creation of Koodonation:Canada’s First-Ever Microvolunteering Community
  • Strategic Objectives – The Body Shop “Stop Sex Trafficking of Children and Young People” Petition

Bronze

Public Affairs / Government Campaign of the Year

Bronze

Best Digital Communications Campaign of the Year

Gold

Silver

  • Argyle Communications – New Transit forToronto: The Eglinton-Scarborough Crosstown
  • RBC – Royal Bank ofCanada (Canadian Banking) – The Sales Experience Social Media Initiative

Bronze

Best Use of Communication Tools

Gold

Silver

Brand Development Campaign of the Year

Gold

Silver

  • GCI Group – Barbie and Ken’s Reunion in Celebration of Ken’s 50th
  • Narrative – Let the Saving Begin

Bronze

Crisis or Issues Management Campaign of the Year

Gold

Silver

Student PR Campaign of the Year

Gold

  • Cora Timofte – TelLaurentide Communications Plan

Silver

Bronze

  • CentennialCollege– UglyHolidaySweater Party
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Your CPRS ACE Award Submission: Round Two!
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By Robin Smith

CPRS Toronto’s ACE Award judges have been poring over your submissions these past few weeks, choosing the best of the bunch. Did you make the cut this year?

To help ease the daunting task of building your “big binder” submission, we sat down with David Scholz, Vice President at Leger Marketing and ACE Awards Judging Co-Chair, to ask him some questions. We talked with Dave about the greatest submissions he’s seen, the best way to get on a judge’s good side, and the easiest way to miss the mark altogether!

What separates the good and the great?

“Sometimes it’s about taking that same old campaign, and turning it on its ear,” explains David. For our ACE judges, the best way to stand out is creativity, plain and simple (pun intended). When you are looking through your submission, take a step back and look at your campaign. What made it different? How did you take something old, and make it new?

“Creativity doesn’t come from the submission,” says David, “It comes from the interpretation of the work you’ve done.” In your submission, you need to show the imagination that went into your plan. It’s this ingenuity that will make you a winner!

What makes reviewing a submission easier for you?

Research-Analyze-Communicate-Evaluate—Use RACE properly!

“Sit down with the RACE formula and make sure you’ve answered all aspects of it.” Sound simple? Let’s do a quick review.

Research: Show how you used research to explore the situation, your organization’s relationship to it, and the publics involved.

Analyze: This is the strategic element. Establish what the key issues of your campaign were, and explain your goals, objectives, and key messaging.

Communicate: How did you get your message across? What were the tactics you used to connect with target publics?

Evaluate: Most important, evaluate the execution of your campaign to
show your results! Evaluation is key to proving the effectiveness of your campaign.

The RACE formula is crucial to showing what your objectives were, and how well you achieved them. If the RACE components are easily laid out, it makes the judging process significantly easier for David and the other judges, meaning they spend more time appreciating your campaign, and less time trying to decipher it.

What is one way you see applicants blow the “big binder” submission?

For David, the devil is in the details, specifically your entry category. One of the most damning mistakes that he penalizes for can often be avoided simply by reviewing carefully.

“You may need to do some tweaking and fixing to make sure it is clear why a piece is in a certain category,” says David. Did you enter your social media campaign under “Best Use of Communication Tools”, when really it should be under “Best Digital Communications”? You might be in trouble. Wrongly categorizing your entry can skew the judge’s review of it, so be sure to review the ACE Award guidelines first.

As you can see, making your submission shine is all about going back to the basics of good public relations: be creative, plan carefully, and be detail oriented! Second round submissions are due March 9, so get cracking!

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Clear Communication Saves Lives: CEO of the Year Award Luncheon
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By Martha Holmen

On January 24, I attended the 19th annual CPRS Toronto CEO Award of Excellence in Public Relations luncheon. As a student in Centennial College’s corporate communications and public relations program, I was looking forward to getting a glimpse of how a leader dedicated to communications can influence an entire organization, and I wasn’t disappointed.

This year’s recipient of the CEO Award is Dr. Robert Bell of University Health Network (UHN). During his distinguished career in Canadian health care, Dr. Bell has earned a well-deserved reputation for strong, creative leadership; I was eager to hear his insights into how a culture of open communication affects UHN.

What struck me most about Dr. Bell’s experience is the importance of clear communication at every level of an organization. While the CEO Award recognizes Dr. Bell’s communication in an administrative capacity, he spoke passionately about how communication affects life and death in the daily life of a hospital.

Dr. Bell’s example of the surgical checklist used in operating rooms around the world was particularly fascinating. A surprisingly recent innovation, the checklist introduced the idea that everyone in an operating room should be introduced to each other. In operating rooms where the checklist is used, the patient’s risk of dying is cut in half.

It’s remarkable to think that clear communication, something that’s so easy to take for granted, can quite literally save lives. The surgical checklist is deceptively simple, but its effect on a patient’s well-being is extraordinary.

Dr. Bell also reminded us that good communication doesn’t necessarily come naturally; it’s a learned behaviour. Basic conversation between doctors and patients might seem like an obvious step to many of us, but it’s a behaviour that needs to be deliberately encouraged at every level of an organization like UHN.

As Dr. Bell has discovered throughout his career, the best communication doesn’t happen spontaneously; most of the time, it’s the result of careful planning. The importance of Dr. Bell’s emphasis on communication became clear in the video presentation prepared by UHN. Hearing from so many UHN staff members, I came to understand just how much influence a CEO like Dr. Bell can have when he embraces open communication in his words and actions – and when he works closely with his communications team, of course.

As CEO of University Health Network, Dr. Bell has infused his organization with a culture that values communication, and I can only hope that CPRS Toronto continues to find many more CEOs who share his dedication.

CPRS Toronto members can listen to an audio archive of Dr. Bell’s presentation on the members-only blog, here.

Photo credits: The Canadian Press Images PHOTO/CPRS Toronto

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Preparing Your ACE Submission: Sometimes the Most Common Mistakes Are the Easiest to Avoid
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By Nicole Laoutaris

Winning an ACE Award will earn you industry recognition, strengthen your strategic communications skills and allow you to celebrate your work with your peers in Toronto’s public relations community. But, before you can earn such a distinction, you need to enter a submission.

Whether it is your first year applying or you are a seasoned pro, preparing your CPRS ACE Awards submission can be a daunting task.

What are the judges looking for?

CPRS Board member and ACE Awards judge, Lawrence Stevenson, APR, weighs in on how you can get your submission to rise above the rest. Lawrence, who has been judging the Awards for the past five years, shares some of his top tips to help you on your way to ACE.

1. Read the requirements.

Too often, submissions do not even meet the eligibility criteria for the executive summary. The judges are very stringent about details like the page length and font size.

The guidelines require the entrant to prepare, in only two-pages and minimum 10 pt font, an executive summary that includes a brief description of the strategy, quantifiable objectives, audiences, plans and tactics, budget and restraints, and the results. For full ACE Awards 2012 Entry Guidelines, click here.

2. RACE can take you from ‘good’ to ‘great’

Many submissions fail because they do a few things poorly. First and foremost, follow the RACE formula: Research, Analysis, Communications and Evaluation. Be clear about the components and set measurable objectives. ‘Raising awareness by xyz’ is not a measurable objective. Objectives should be SMART.

Poorly articulated research can negatively affect your submission. You may have done primary or secondary research, but how did it impact your decisions? You may have done a media scan, but what does that mean? Did you look at similar campaigns, or last year’s campaign? Tell the judges.

Then, did you evaluate based on your SMART objectives? The very best submissions restate objectives and discuss what was actually achieved from them. Conversely, if you didn’t achieve them, explain why because it could be due to some compelling mitigating circumstances. Mistakes do not negate the work of the campaign; being able to identify your mistakes can still result in high scores.

3. Do not gloss over (or completely leave out) your budget

Budgets are sometimes confidential, but there are ways of presenting it in such a way that is representative of your work, without breaking confidentiality. Without giving a specific dollar amount, illustrate where you spent your money.

For example, you could simply document that you spent 90 per cent of your budget on a guest speaker. This does not disclose your actual dollars, but it is a large portion of your budget and needs to be presented. If you’re a not-for-profit with a smaller budget, a guest speaker could be the strongest element to your campaign and well-worth 90 per cent of it. Clearly explaining this will earn you a higher score.

4. Know your campaign

Entrants are more than welcome to submit their campaign to more than one category, but be selective. If you have a special event campaign that also excels in media relations and you decide to submit it to both categories, then make sure you illustrate the difference for each. Do not just copy and paste your entry for both categories.

5. Edit your work!

First impressions are everything. That goes for your ACE Award submissions too, and it is very difficult to undo a bad first impression. Your initial executive summary is your opportunity to introduce yourself to the judges. The small details are important. You could provide an award-winning campaign, but the judges will not be able to see it through an entry that is riddled with errors.

Remember, this is your best work in a campaign, so it should be your best work in the submission.

So, what are you waiting for? Submissions are due on January 26, 2012. You can enter here through the online entry form. And be sure to save the date for this year’s gala on Thursday, April 26, 2012.

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Four tips for aspiring PR practitioners
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By Gloria Lopez – Gil

Student members participated in Passport to PR on November 15, 2011. The event is a half day tour that gives behind-the-scenes access to some of Toronto’s top PR practitioners. 

As a student, it becomes a big concern as to what exactly our soon to be career actually intakes. Having the opportunity to visit Citizen Optimum, Toronto Board of Trade, and National allowed a glimpse into the reality of PR life. Advice given from practitioners working in the industry, being able to distinguish ways in which future practitioners are able to be successful.

Tips to be successful:

Nina Kalos and Stephanie Nadalin from Citizen Optimum

1. Network
If there is one thing to note about working in the PR industry, is the sole fact to network with as many people as you can. Get to know the people working in public relations. Working in public relations is a field in which many candidates are striving to make it to the top. It is important to maintain relationships amongst practitioners whom you may meet.

Nina Kalos from Citizen Optimum suggests students to “find a mentor”. Take advantage of mentorship programs, like the one that CPRS offers. Mentors are able to provide full insight on their experiences that they have come across while working in the industry.

2. Keep it all
It is that simple –keep it all, all the work that you have done keep it. Why forget about a piece of work that you have spent your time on? Scott Brownrigg, from Toronto Board of Trade made the point clear that it is vital to keep what you have worked on.

Having a portfolio prepared of your previous work only shows future employers that you are committed to your career. With a portfolio of all your work you are able to always look back to reference something that you may have forgotten about. Also collect any comments or recognition letters that you may have received.

Elisabeth Mozel-Jury and Stephen Ledgley from National

3. Refine your writing skills
It is essential to have strong writing skills is in the PR industry. The English language seems simple, but it has its hidden complexities. Elisabeth Mozel-Jury and Stephen Ledgley, from National both had the same advice to students. Their advice that they have for students is to continuously work on writing.

Writing is a tool in which technology will never be able to replace. Constantly working on your writing will only prepare future practitioners for the reality of life. In careers, like PR, having to write a test as a requirement during an interview should come as no surprise. (Editor’s note: If you’re a member interested in writing for the CPRS Toronto New Perspectives blog, send us a note.)

Matthew Kofsky and Scott Brownrigg from Toronto Board of Trade

4. Choose your agency
The agencies are not out looking for you, as a PR practitioner it is your responsibility to choose the agency in which you feel is best suited for you. Stephanie Nadalin, from Citizen Optimum suggests students to “be choosey.” Ask questions when looking into PR agencies, as in what will your tasks be for a standard day.

Matthew Kofsky, from Toronto Board of Trade also advises students who are looking into internships to “make sure you enjoy it.” Make sure that the internship or the selected agency is the one fit for you. Research and educate yourself about the agency before stepping foot inside the front door.

So what are your tips for students studying public relations? Speaking on behalf of students, we’d love to hear from you. Fee free to post below.

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October 2011 PD: Social Media Reality Check
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By Cora Timofte @Cora_T

Members can view an archived webinar of this October 27, 2011 presentation (length 37:20) by David Scholz, Executive Vice President, Leger Marketing and Carolyn McGill, President and CEO, CNW Group in the members’ only blog.

Social media is the new normal, according to results from the Social Media Reality Check 2011, a unique study that looks at professional communicators’ use of social media in comparison to consumer opinions and the influence social media has on purchasing behaviour.

The study was first conducted in 2009 and reproduced twice in 2011. The results of all three sessions were contrasted and presented to an audience of communication practitioners, during the last CPRS professional development session, held on October 27, 2011.

A total of 590 communication professionals and over 1000 Canadian consumers were surveyed. According to Statistics Canada, 77 per cent of Canadians are online (connected to the Internet), with results of the survey indicating that 69 per cent of online Canadians use social media.

Social media tools and usage

The most popular social media websites among professionals and average consumers alike are Facebook and Twitter, followed by YouTube and Google Plus. Most people use social media at least once a day or more, but the reasons for use are different in professionals versus the general public.

Professional communicators use social media to find out news and information, share knowledge and ideas, keep updated with industry news and monitor talk about their organization.

A surprising finding indicates that only 40 per cent of practitioners use social media outlets to monitor their competitors or engage with journalists and bloggers. This is an area of downfall and in need of immediate update, according to David Scholz (@dave_scholz), VP at Leger Marketing – the company responsible for conducting the Social Media Reality Check 2011.

The majority of consumers use social media very differently compared to professionals, namely to keep in touch with friends and family, for entertainment purposes and to read about specific topics of interest.

Even though the study discovered a significant number of Canadians using social media to research information about various products and services, the majority of consumers don’t let this information affect their major purchasing decisions.

According to survey results, both communications professionals and consumers believe that social media can help shape opinions because people tend to generally trust information presented through social media channels more than information presented through advertising (46 per cent).

Social media in corporate communications

Carolyn McGill (@CarolynDavidson) President and CEO of the CNW Group, pointed out that with increased consumer demand for social media presence, senior management teams at most organizations are becoming increasingly supportive of online communication channels.

Most corporations still lack a proper budget for social media activities, but almost half of communications professionals surveyed expect an improvement in that area by next year.

The tools most commonly used by communications professionals, as reflected by survey results, include Twitter, blogs and multimedia elements.

More than half the number of Canadian organizations have at least one Twitter account, used to promote product launches and events, engage stakeholders and provide customer service assistance.

Blogs are becoming more influential and are recognized by communicators as an opportunity for opinion shaping, as a result of their seemingly unbiased structure.

Multimedia, as a communications tool, has seen increasing demand from consumers and the media, to increase visual interest, enable sharing and increase viewership.

Social media communication has increased from 2009 to 2011 in the professional and consumer sectors, with users discovering new ways to apply it.

Contrary to what most communicators believe, extensive social media exposure does not guarantee loyalty or a good reputation among stakeholders. Survey results show that consumers realize social media is just another communication vehicle and what they expect from organizations and professional communicators is more than just an online appearance.

Photos provided by CP Images

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Archived webinar: Social Media Reality Check Findings (37:20)
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Dave Scholz, Executive Vice President, Leger Marketing and Carolyn McGill, President and CEO, CNW Group presented on Canadian consumer and PR practitioner social media use on October 27, 2011. Data includes results from 2009 & 2011, with a consumer statistics updated as of October 27, 2011. Follow @Dave_Scholz & @CarolynDavidson

Press play beneath the slides to hear the audio. The screen can be enlarged in the bottom right corner. (Slides in PDF)

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