professional development

Tips on Navigating the Social Influencer Sphere

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C5ynS5AU0AA9x9x By Rosita Chakardan

As PR professionals, we are constantly striving to communicate our brand’s message in a meaningful and impactful way to engage our audience. So when I received an invitation from CPRS to hear their panel of experts speak about the growing significance of social influencers, I jumped at the opportunity to learn more.

Tackling a number of key considerations when selecting an influencer, the savvy panelists touched on some key points that I think act as a good tactical guide.

Know the Power of Influencers

Influencers are individuals who have tremendous clout on social media and blogs with niche interests and topics. Having said this, the influencer does not necessarily have any expertise in their niche, but rather a passion that resonates with their audience. They establish a large following by communicating through blogs, videos, photos, and posts on social media.

Find the Right Match for Your Brand

The key in driving awareness, and most importantly generating action, is to ensure that your brand is matched with the right influencer. For instance, a food blogger writing about how fantastic a national brand’s sports equipment is, would seem misaligned. The blogger’s audience tunes in because they want to consume content related to food … not sports equipment.  The product is not relevant to the influencer’s niche. Selecting an influencer who aligns with your brand’s interests and values are the key to targeting the right audience.

Remember that Authenticity Rules!

It just makes sense! Today’s audience is bombarded with so much content that they’ve developed a discerning eye for artificial information. This is very similar to the latter point of selecting an influencer who fits your brand. A great way to achieve this is by creating a ‘top 10’ list of influencers who create content related to your brand’s focus. In order to determine which of the top 10 is the best fit, dig deeper by observing their tone, messaging and style.  Ask whom they have partnered with in the past, and what resulted of the partnership.

Give Your Influencer Creative Freedom

Once you’ve successfully recruited an influencer, how much creative leeway should they have? Well, you selected the influencer for their storytelling and ability to connect with their audience, which in turn is your target audience.  Give them creative freedom but ensure that you clearly communicate your brand’s objective, key messages and tone. If you have picked the right fit, the influencer will seamlessly advocate on your behalf with content that is on brand.

The same values that PR professionals should adhere to in every aspect of our profession also apply when collaborating with social influencers: transparency, meaningful storytelling, and authentic content. To ensure best practice, check out disclosure guidelines regarding paid promotions when working with social influencers.

With millions of influencers to choose from, it’s a whole new world to navigate. Remember the golden rule, ‘quality over quantity’, to make the biggest splash.

 

How to write better branded content

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Written by Diane Begin, CPRS Toronto Co-president

“I would advise anyone who aspires to a writing career that he or she would be wise to develop a thick hide.” Harper Lee

Articles are a powerful tool in public relations for creating user-specific content, encouraging buzz and helping to manage the message.

That’s why author and journalist Jane Stokes offered tips at a recent Toronto Canadian Public Relations Society event, to make your branded editorial even stronger.

The approach seeks to match reporter tone through six characteristics:

  1. Cares that readers will trust the information
  2. Cares that readers receive solutions
  3. Remains neutral with the whole conversation; no persuading
  4. Interviews authorities to get opinions
  5. Does not care if audiences take any action
  6. Wants the audience to return

Ultimately, this is accomplished through the acronym Stokes refers to as “T.H.E.”

  • Build TRUST (Is every last word…Impartial? No selling, no cheerleading. Reliable? Sources given. Comfortable? Upbeat, welcoming, not preachy.)
  • Be HELPFUL (Does my wording…Promise solutions? Get straight to the point? Minimal small talk. Make the reader feel satisfied?)
  • Directly ENGAGE (Do all my words…Create a positive/helpful mood? Stimulate thought? Speak directly to the audience? Show empathy? Vary sentence structure, like posing a questions?)

Stokes offered the following headline with T.H.E. at work, to make it stronger.

Before
Top things Canadians love about travel reward programs

After
How to multiply the rewards of travelling

She also offered the following tips for headlines, leads and branding.

HEADLINE TIPS

  • Use the ‘reporter’ voice
  • No unnecessary words
  • Identify the topic exactly
  • Begin your headline with a present-tense verb

LEAD TIPS

  • Don’t repeat the headline
  • Hook the audience
  • Use the ‘reporter’ voice
  • Ask a question
  • Use quick, short sentences
  • No small talk
  • Never begin with boring word “Whether…”

BRANDING TIPS

  • Less is more: 1 brand mention is powerful; 2 exact name mentions are risky; 3 repeats of the brand name are a waste of time (a branded URL is also a brand mention)
  • Quoting an authority allows opinion in the article – a natural path to branding. Quotes give articles a credible Two-Voice quality:
    1. The Reporter Voice: Delivers the topic; guides the article
    2. The Authority Voice: Gives tips (quoted, or tip-list) based on expertise; delivers the branded information

Passport to PR: Opening Doors for Aspiring PR Practitioners

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Quotes

If attending this event isn’t on your to-do list, you should definitely add it.  The positive real life discussions helped reinforce my decision about whether or not a public relations career is right for me.

I had the opportunity to visit and learn from the communications professionals of three very different organizations: Veritas Communications, Google Canada and the Toronto Region Board of Trade.

Each organization demonstrated unique approaches to public relations and provided specific examples of what they did for their clients/organization.

At Veritas, the team discussed how they helped launch Target’s entrance into the Canadian market. The presentation allowed us to hear firsthand the challenges and successes that were encountered. The demanding yet exciting environment is exactly why agencies appeals to many aspiring PR professionals. This type of organization seems to keep you on your toes with no day similar to another.

Google’s Alexandra Hunnings, gave a very powerful presentation. Alexandra spoke freely in an informal conversation about the world of PR through the eyes of Google, which was truly amazing and inspiring to hear. Three key takeaways were Nurture, Own and Follow Through. My visit to Google taught me that not everyone is going to be good at everything but identifying your strengths and weaknesses will help mould you into successful communicator.

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Matthew Kofsky, from Toronto Region Board of Trade, spoke to us about the importance of getting experience. Specifically, not just experience to land a job, but rather experience that will help you grow as an individual and help you to become a better person in all aspects of life.

This was my second year participating in Passport to PR and it gets better every year. This event allows students to meet industry professionals who give great insight into their organization and productive career advice. Additionally, participants can learn what its like to work in public relations outside of the classroom. After completing one session after the other you feel inspired, motivated and excited to tackle and succeed as a public relations professional.

The CPRS Toronto Student Steering Committee will be holding another Passport to PR event will be held in March 2016. Hope to see all of you there!

By: Tysha Campbell, CPRS Student Steering Committee student representative for Centennial College’s Bachelor of Public Relations Management program.

A new global mandate for the public relations profession

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At the recent World Public Relations Forum in Melbourne, Australia, public relations leaders from 29 countries identified three emerging areas of value for public relations and have issued a new ‘mandate’ for the profession.

The Melbourne Mandate speaks to the role of public relations in defining organizational character, building a culture of listening and engagement, and instilling responsibility in organizations and individuals.

Are you practising to the full scope of the mandate? Can the mandate be used to guide your professional development, enhance your practice, or inform your clients?

To help CPRS Toronto members grapple with these and other professional ideals, we’ll be bringing you the idea guy behind the Melbourne Mandate in the New Year.

Watch this space for details of our February professional development event with Daniel Tisch, APR, FCPRS, Chair of the Global Alliance for Public Relations and Communication Management. You can also read Daniel’s reflections on the release of the mandate.

Is the Melbourne Mandate relevant to your practice? 

Introduction to mobile marketing

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Members seeking to learn about communication to mobile platforms will want to take part in MarketingProfs’ free webinar, Mobile Customer Path: From Click to Conversion. Sign up today for this free event scheduled for early August.

Be a better researcher

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Google is offering a course in online research that will strenthen your research skills.  Build your knowledge while completing a series of lessons and earn a learner certificate. It’s free so why not sign up?

Chance to win: Call for professional development topic suggestions

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Attention CPRS Toronto members! We would much appreciate your feedback about topics of interest for professional development this year.

CPRS Toronto is offering members an exclusive chance to win one free pass to the next CPRS Toronto PD event for those who submit their suggestions to the following questions:

1. Which professional development topics are of most interest to you?
2. Do you have any recommendations for esteemed public relations/communications practitioners located in the Toronto-area to lead a PD event this fall?

Please submit your suggestions to Christina Stefanski, CPRS Toronto Professional Development Chair at christina_stefanski@sony.ca by July 31, 2012 to be entered for your chance to win one free pass to the next CPRS Toronto PD event in the fall.

Toronto Hydro presentation makes sense of community involvement

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Community members are active participants in Toronto Hydro's Light the Night events.

If you missed the CPRS Toronto professional development (PD) program on May 24, you’ll want to see and hear the presentation by Toronto Hydro Communications & Public Affairs staff Gillian Earle, Advisor, and Karen Evans, Manager, now available to members online

You’ll learn how the communications staff at Toronto Hydro engaged community members with their brand and produced meaningful and measured results.

For example, in addition to actively engaging community members with the Toronto Hydro brand at three staged events and earning an impressive 83% MR2P™ score for earned media coverage, Earle shares some astonishing data about the lasting effects of the Light the Night™ program in at-risk neighborhoods. The reduction in assaults and robberies is truly inspiring.

You’ll also hear about the evolution of Toronto Hydro’s community involvement strategy. Evans shares information about the strategic focus of past events and defines the corporation’s current emphasis on community activities that are relevant to the business and key stakeholders.

It’s easy to see why the Toronto Hydro communications team won a CPRS Toronto ACE Award for this program – the case reads like a virtual roadmap for brand- and community-building.