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Case study: Broad Reach Communications award for media relations over $50K
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By Liza Butcher

On April 26, 2012, the Canadian Public Relations Society Toronto (CPRS Toronto) congratulated the PR industry’s elite at the annual Achieving Communications Excellence (ACE) Awards gala.

The gala celebrated all of the winning campaigns, including Broad Reach Communications’ “Creating Eminence for Deloitte Canada by Leveraging its 2011 Technology, Media & Telecommunications Predictions” campaign, which won a prestigious ACE Award in the Best Use of Media Relations over $50K category.

I had the pleasure of talking with Andrea Lekushoff, President of Broad Reach, about the success of this campaign and the widespread eminence Broad Reach created for it.

Can you tell me about your winning campaign? What was the objective and why was it so successful?

In late 2010, Deloitte Canada (Deloitte) asked Broad Reach to develop and implement an English-language media relations campaign to secure widespread national, regional and trade/industry media coverage for its 2011 Technology, Media & Telecommunications (TMT) Predictions report. We were also asked to generate a second wave of media coverage over a two-week period, during which TMT Predictions events were held across the country in St. John’s, Halifax, Montreal, Quebec City, Ottawa, Toronto, Winnipeg, Saskatoon and Edmonton.

The overarching goal of this campaign was to showcase the knowledge and expertise of Deloitte TMT leaders across the country by generating widespread media coverage for TMT Predictions among target audiences in national, regional and online stories. In doing so, Broad Reach ensured that all aspects of the communications plan positioned Deloitte’s TMT Predictions and spokespeople as the leaders in global and Canadian TMT Predictions.

The launch of this media relations campaign exceeded all goals, objectives and client expectations. An unprecedented volume and quality of media coverage was generated: over 128.5 million audience impressions were generated in 210 on-message stories, 95 per cent of which appeared in top-tier media. It wasn’t easy to improve on last year’s campaign, which was very successful at 92 million impressions, but we committed to delivering even better results this year. And we did.

In addition, at least five top-tier media stories were generated in each region (with most regions receiving between two to six times as many stories). All stories mentioned Deloitte in a very positive tone; 92 per cent of stories focused exclusively on TMT Predictions; the term TMT Predictions was included in 80 per cent of stories; the report’s co-author, Duncan Stewart, was featured in 60 per cent of stories; all 10 regional spokespeople participated in high-profile media interviews; and 26 media outlets attended road show events across the country.

How did winning an award contribute to the agency’s brand?

This campaign was among Broad Reach’s most successful media relations campaigns to date. A prestigious ACE Award positions us as a leading Toronto PR agency that produces outstanding work and delivers exceptional results. It is also rewarding to have some of our best work recognized by our peers.

What inspired you to submit this campaign for an award?

We knew that this campaign was among our most successful and, as a result, we wanted to honour the team that worked on it by submitting it for an award. We were also fortunate enough to win a CPRS National Award of Excellence and IABC/Toronto OVATION Award for this same campaign.

What were the challenges associated with submitting the campaign?

The only challenge was that it was time consuming, which is to be expected. However, the Broad Reach team rose to the occasion and it paid off in the end.

What were you sure to include in your binder?

We included a wide range of materials including: the research and rationale for our recommended approach; a series of quantifiable goals and objectives; our strategy, a list of target audiences; a description of the campaign theme; our media relations tactic; a wide range of media materials; spokesperson briefing documents; an MRP (Media Relations Rating Points) report of all media coverage generated; a high-level results report; and clips of both TV and radio coverage.

How did it feel to receive your award at the gala?

I’m thrilled that our team has won yet another prestigious PR award for Deloitte’s TMT Predictions. This award is a testament to our unique business model of only working with seasoned senior practitioners. It also demonstrates that when talented and experienced practitioners have the opportunity to work in a flexible and family-friendly work environment, they can produce outstanding results together.

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Social media advice from a bro
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Now that it’s Movember, you might be wondering how to weave some social media magic of your own.

For the strategy behind the success of the Movember social movement in Canada, check out CPRS Toronto’s archived PD event.

More PD on file.

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Member appreciation event nets largest turnout in recent memory
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How to capture the energy of the 160 CPRS Toronto members who attended our season opener at the historic Enoch Turner Schoolhouse on September 27? Perhaps a few of your stories will do the trick.

CPRS Toronto hosted 160 Members at the Enoch Turner Schoolhouse for it’s season opener on September 27, 2012.

In her follow-up note to the event, Carol Panasiuk, APR, LM, says that she appreciated the opportunity to get together with the senior practice group at our private reception, which took place just prior to the main event with all CPRS Toronto members. She found the reception to be a great opportunity to catch up with her peers and has suggested that CPRS Toronto get the senior practice group together a couple of times each year. We’re planning on it, Carol!

Bruce Stock, APR, FCPRS, dropped in on Kathleen Garrett, APR, and the APR study group that had hived themselves off for some exam preparations. He told our APR candidates of his experience as an Oral Examiner in the CPRS Accreditation Program several years ago, revealing that he and the other two examiners had given a perfect score to a candidate. Bruce wanted to impress upon our candidates that, a) it could be done, and b) the key was that the successful candidate was concise with her answers. This APR candidate had spoken succinctly and with purpose and when she was done, she was done. It was great to be in on this particular interaction that will hopefully serve as some inspiration for the CPRS Toronto candidates who are now into an extremely intense part of the accreditation process.

The members heard brief updates from their Board members, learning about our current priorities and numerous upcoming events. These Board reports generated great follow-up discussions with our members and sponsors. I spoke with Emmanuel Caisse with CEDROM-SNi on his way out, for example. He had already connected with our Board liaison to sponsors, Laurie Smith, and was deeply engaged in exploring ways to meet our members’ professional needs.

This event has also jump-started our member volunteer network once again, to the delight of Board members Parm Chohan, who is coordinating volunteer placements with the Board’s working committees, and Jenn Heyes, who heads up our student leadership team.

CPRS Toronto President Vincent Power, APR, had a lively chat with a group of student members who were amused when he told them to be sure to pull their weight in group assignments at school. Vincent advised the students that PR school stories travel far and wide and could ultimately affect their employment. Our new student members were shocked and somewhat horrified to hear this but soon realized that they could relate. According to the students, the time spent on group assignments is the hardest time to like your fellow PR students.

We also heard from members who were unable to attend. Perhaps my favourite exchange was with Andrew Clarke who sent his regrets but didn’t forgo his opportunity to network. Andrew asked us for some support to get in touch with members who, like him, are giving leadership to social media and community relations strategies. We have since offered Andrew some contacts to get started.

Judging by what you said, I think we were successful in providing an appropriate and meaningful networking opportunity for our members at this event. I hope we also adequately conveyed our appreciation for your continuing member support of CPRS Toronto.

The final word here goes out to CPRS Toronto members Amie Zimon, Jessica Delaney and Jenn Heyes who answered our call for volunteer support at this event. Given the number of members who attended, they certainly had their hands full in terms of handling the social graces while also helping to ease our new members into the CPRS family. You did a truly admirable job. Thank you.

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How will you stand out from other PR job candidates?
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Looking for answers about Toronto’s job market and want to better understand what local employers are looking read more

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Top 10 reasons to get out and meet more people
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We know you’re busy but did you know that getting away from your desk can solve your problems and re-energize you? Here are 10 good reasons to leave your desk and network with colleagues at the CPRS Toronto season opener on Thursday, September 27:

  1. Discover technical solutions to reduce your volume of work.
  2. Find a mentor to guide you into leadership roles.
  3. Renew professional contacts so they’ll be there for you the next time you need a boost.
  4. Connect with innovators in your practice area.
  5. Find new talent for your team.
  6. Share practice problems with colleagues who understand what you do.
  7. Pick up a lead to a new client, consultant or supplier.
  8. Talk to people who do things differently and get you thinking in new ways.
  9. Speak with an association leader to find out how you can get involved.
  10. The quality of the people is high and the cost is NIL.

See also three networking traps to avoid and join us at the CPRS Toronto season opener. Registration is required.

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Networking tips: Get more out of our events
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Here are three tips to help you get the most out of our season opener on Thursday, September 27:

Know your objective. Would you like to make new contacts in your practice area? Are you looking for business intelligence or leads? On the hunt for an internship or job?

Work the room. Stay in any one group long enough to meet its members and establish the subject in discussion. If the topic is not right up your alley, bow out politely and move along.

Exchange business cards. Offer your card when you find a fit. Or, if you do not have a business card, inquire about the option to take a card from your new contact. Remember to follow-up afterward, too!

Further reading: Networking mistakes you don’t know you’re making, Networking is to easy as shouting is to quiet.

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Introduction to mobile marketing
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Members seeking to learn about communication to mobile platforms will want to take part in MarketingProfs’ free webinar, Mobile Customer Path: From Click to Conversion. Sign up today for this free event scheduled for early August.

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Academics vs. Practitioners: Can Public Relations truly be in the public interest?
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By Sana Ansari @sanaansariTo

The PRSA discussion around the definition of public relations has sparked debate well beyond the American borders. In Canada, the definition is unique in its mention of the “public interest,” and it was to this end that a panel of five prominent PR practitioners and academics came together on May 10 to debate the much talked about question: Can public relations truly be in the public interest?

The participants

The debate was moderated by one of the authors of the Canadian definition: Dr. Terry Flynn APR, FCPRS of McMaster University. Industry practitioners included Andrew Berthoff, APR, Senior VP at Environics Communications; and Diane Bégin, APR, Senior Consultant at Thornley Fallis. Among the academics present were Barry Waite, Professor and Program Coordinator, Corporate Communications & Public Relations at The Centre for Creative Communications, Centennial College; and Roger Clowater, Public Relations Professor at Seneca College.

Reclaiming PR

According to Diane Bégin, the definition of public relations needs to be reclaimed. As suggested by Barry Waite, people have been given a negative perception of PR because of political and celebrity scandals, perpetuating a “spin mentality,” and the stereotype that public relations involves just crisis communications or media relations. To change this requires extensive education not only for practitioners within the field but also the public so they can call out unethical practice through the adequate channels. The ecology of education in Toronto needs to develop as it has in other parts of Canada to create more awareness about what the PR industry really encompasses.

PR as a corporate tool

Dr. Terry Flynn posed the question: Is serving in the public interest an ethical obligation (for an organization) or is it because it makes good business sense? According to Roger Clowater, an organization that maintains transparency and an open dialogue would reduce the chances of a crisis arising, and therefore make good business sense. A responsible PR professional will always advise executive management to be socially responsible and transparent, especially about issues that are in the public interest. Andrew Berthoff quoted Mark Twain saying “When in doubt tell the truth.”

Effective public relations start with good employee relations

When all employees are on board with the organization’s goals and standards, they are more likely to provide customers with a level of service in line with the organization’s mission statement. It is the role of the communicator to organize how a message is to be communicated, and cite mutual interests between an organization and its various stakeholders – all while maintaining transparency and an open dialogue.

Social media as a double-edged sword

With the rise of social media it has become easier than ever for the PR professional to establish an ongoing dialogue and keep management informed about issues that are of interest to the public and the organization itself. However, with the emergence of two-way communications, it has become challenging for an organization to control its message.  If a good PR strategy is in place, the feedback from various platforms can be used by the organization to better serve its stakeholders and customers.

Conclusion: Licensing is key

The panel agreed that the role of public relations professionals as a collective is to maintain an ethical sensitivity in all their dealings, and strive to implement a code of ethics in order to best serve the public interest.  Dr. Flynn quoted Dr. Edward Bernays, who is also known as the father of public relations saying: “the only way this profession is going to serve the public interest is if it is a licensed profession.” Andrew Berthoff further suggested that “accreditation and licensing need to go hand in hand.” According to Diane Bégin the role of PR professionals is, “…to set the bar high and to become the role models.” Licensing the profession would help create more awareness about and adherence to ethics and standards in the public relations industry.

Stay tuned!

The debate has set the ball rolling for further discussions about Public Relations education, ethics and standards. Stay tuned for upcoming events from the CPRS Marketing, Communications and Education Committee!

Twitter: @CPRSToronto #EDtalks

Sana Ansari is a member of the CPRS Toronto Marketing, Communications and Education Committee and an Intern at Smitten Creative Boutique.

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Congratulations 2012 CPRS Toronto ACE Awards Winners!
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Ace Awards 2012 LogoWhat a night it was at the 2012 CPRS Toronto ACE Awards Gala! Toronto’s Top PR pros gathered together on Thursday, April 26 to honour the best and brightest campaigns of the year, and there was no shortage of celebration.

CPRS Toronto welcomed over 300 communications professionals at the Bram & Bluma Appel Salon to congratulate each other on their amazing successes.

While the room was filled with feelings of pride an accomplishment, it’s easy to say that the benefits of collecting a sparkling ACE trophy extend far beyond this evening’s ceremony. The evening’s winners achieved merit, credibility, peer recognition and a quality reputation along with their awards.

Congratulations to all of the 2012 ACE Award recipients, and be sure to check back for more gala highlights next week.

PR Campaign of the Year

Best Creative PR Campaign

Leadership Awards

Best Use of Media Relations – Budget Over $50,000

Gold

Silver

  • APEX Public Relations – Rimmel’s Spring Summer Media Relations Launch
  • Broad Reach Communications – Broad Reach Communications (Deloitte Canada)
  • Edelman Canada – Make Your Face a Maynards
  • EdelmanCanada– Breaking News for the Caramilk Key to the Secret
  • Environics Communications – Coca-Cola Ltd.’s Arctic Home Campaign
  • Environics Communications – Advil Nighttime Launch
  • GolinHarris – McHappy Day 2011
  • GolinHarris – McCafe
  • Paradigm Public Relations – TD Leads  with Mortgage Advice
  • Polaris Public Relations Inc. –S. Pellegrino Almost Famous Chef Canadian Regional Competition
  • PRAXIS – Launch of the Environmentally-Friendly 7Up EcoGreen Bottle
  • PRAXIS – 2011 Quaker Unlock Amazing PR Launch Campaign
  • Strategic Objectives – The WhiteCashmereCollection 2011: Fashion with Compassion
  • Strategic Objectives – Magnum Ice Cream Bars Canadian Launch
  • Temple Scott Associates – Clif Bar & Company Media Relations

Bronze

  • Argyle Communications – Schneiders Country Naturals: Just the Good Stuff
  • Citizen Optimum L.P. – Future ShopHoliday 2011
  • EdelmanCanada–Holiday& Mom: The Chief Gift Buyer
  • EdelmanCanada– ArthritisAllianceofCanadaNational Media Launch
  • Shaw Media & UNIT:PR – Top Chef Canada
  • Strategic Objectives – TOPSHOP TOPMAN Takeover
  • Thornley Fallis Communications – ElectionsOntarioMakes Voting Easy
  • Thornley Fallis Communications – Taking Action Against Distracted Driving

Best Use of Media Relations – Budget Under $50,000

Gold

Silver

  • APEX Public Relations – “Get Going to Keep Going” Guide
  • APEX Public Relations/UPSCanada – Maintaining the Momentum:UPSCanada™’s Summer Survey Campaign
  • Fleishman-Hillard Toronto – The Royal LePage Shelter Foundation
  • Paradigm Public Relations – Molson Canadian Introduces the Red Leaf Project
  • Paradigm Public Relations – Tenderflake Declares 2011 the Year of the Pie
  • Polaris Public Relations Inc. – The Lost Wallet Program

Bronze

  • Argyle Communications –MarkhamStouffvilleHospitalFoundation: The Climb to Conquer
  • Edelman Canada – Alexander Keith’s Green Initiative “Show Your Plaid”
  • Environics Communications – Protecting First Responders:CSA Standards CBRN Launch
  • G Adventures – G Adventures Career Break Campaign
  • MAVERICK Public Relations – People for Good
  • Paradigm Public Relations – If I Had a Million Dollars: It’s Within Reach for Savers Who Start Early
  • Paradigm Public Relations – TD Brings E-Recycling to Local Communities
  • Paradigm Public Relations – Renter’s Insurance 101
  • PRAXIS –Alberta Premium 30 Year Old: The Unveiling of a Rare and Affordable Canadian Whisky
  • Temple Scott Associates – Motorcyclists Hall of Fame 2011

Best Use of Special Events

Gold

Silver

Bronze

New Product or Service Launch Campaign of the Year

Silver

  • dvCommunications – Martha Stewart Clean Makes Green Homekeeping Easy: Introducing Martha Stewart’s  New Line of Natural Household Cleaners
  • NATIONAL Public Relations – Smart Shopping is in the Palm of Your Hand
  • Paradigm Public Relations – TIMEX Opens its Archives: The Launch of TIMEX Originals
  • PRAXIS – Launch of the Environmentally-Friendly 7UP EcoGreen Bottle

Bronze

Employee Communications Campaign of the Year

Gold

Silver

  • Meridian Credit Union –MeridianCredit Union

Bronze

  • TVO – myTVO 2.0

Community Relations Campaign of the Year

Gold

Silver

  • Faye Clack Communications –Ontario Apple Growers’ Winter Apple Ball
  • PRAXIS – The Courvoisier Collective: Artist Collective To Foster Community, Access to Space and Exposure for Bright Talent
  • Strategic Objectives – The Creation of Koodonation:Canada’s First-Ever Microvolunteering Community
  • Strategic Objectives – The Body Shop “Stop Sex Trafficking of Children and Young People” Petition

Bronze

Public Affairs / Government Campaign of the Year

Bronze

Best Digital Communications Campaign of the Year

Gold

Silver

  • Argyle Communications – New Transit forToronto: The Eglinton-Scarborough Crosstown
  • RBC – Royal Bank ofCanada (Canadian Banking) – The Sales Experience Social Media Initiative

Bronze

Best Use of Communication Tools

Gold

Silver

Brand Development Campaign of the Year

Gold

Silver

  • GCI Group – Barbie and Ken’s Reunion in Celebration of Ken’s 50th
  • Narrative – Let the Saving Begin

Bronze

Crisis or Issues Management Campaign of the Year

Gold

Silver

Student PR Campaign of the Year

Gold

  • Cora Timofte – TelLaurentide Communications Plan

Silver

Bronze

  • CentennialCollege– UglyHolidaySweater Party
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Thank you to our ACE Awards Sponsors!
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Ace Awards 2012 LogoBy Sybil Eastman

With the CPRS Toronto ACE Awards sold out and only days away, we are putting the finishing touches on the soon-to-be spectacular evening. As always, this celebration of communications excellence could not take place without the dedication and help of many.

We would like to take this opportunity to thank each and every one of our sponsors for their generosity and support both throughout the year and for this evening in particular. They have helped the gala become a great success and to grow larger every year.

So, from the bottom of our hearts, thank you to:

AVW Tel-AV, a full-service audio visual resource rental company for corporate events, exhibit programs, trade shows and conventions of all sizes.

Business Wire, a global leader in press release distribution and regulatory disclosure.

Canadian Press, Canada’s trusted news leader, multimedia news agency and creator of our favourite book: CP Style.

Cision, a leader in public relations planning, media monitoring, reporting and communications analysis.

CNW Group, Canada’s leading newswire service specializing in media monitoring, photography and video services, translation, webcasting, conference call services, regulatory filling and measurement.

Infomart, Canada’s largest provider of news and broadcast media monitoring, financial and corporate data.

Leger Marketing, the largest Canadian-owned polling, research and strategic marketing firm, with offices across Canada and the United States.

Marketwire, which provides customized communications solutions, targeted coverage across all media and measurement services.

News Canada, a leading provider of ready-to-use, timely, credible, newsworthy and copyright-free news content for editors, broadcasters, web and video content providers.

See you on Thursday night! And remember, are you tweeting about the gala? Use the hashtag #CPRSACE!

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