NEW PERSPECTIVES

Data Points Busy PR Pros Should Be Watching

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By: Business Wire Content Team

You put a lot of time into your release, perfecting the right message and selecting the right distribution to reach your audience. 

It’s also equally important to measure the results of your efforts. 

We looked at the most used areas of our NewsTrak analytics report to better understand the top five data points our clients are most interested in: 

  • Which media audiences received the release? 
  • What were the earned media coverage and social reactions? 
  • What multimedia assets drove the most impact?
  • Which links drove the most traffic to landing pages?
  • How does one release compare to others?

Click here to continue reading more about these data points

Why and How to Share Your CSR and ESG News

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By: Business Wire Content Team

In today’s climate, many brands are realizing their unique positions to affect meaningful change – to the benefit of their workforce, their communities and even globally.

With this realization also comes the drive to act, something likely attributable to the expectations, interests and buying patterns of consumers of all ages who are intentionally selecting brands with a purpose.

As companies decide to launch Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) initiatives, they should also take care to consider how they will publicize their social impact. 

To maximize the reach and impact of their charitable efforts, businesses must make a conscious effort to promote their good work. When done right, the positive downstream effects can lead to attracting and retaining employee talent, increasing consumer loyalty and demonstrating accountability to investors.

Read more in this Business Wire blog post about the shifting attitudes toward responsible corporate citizenship and how Business Wire can help you reach the audiences most interested and most likely to act up your CSR and ESG news. 

Nine action items to advance your organization’s Indigenous Relations

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Written By: Kate Morris, with research by Palweet Kaur Parmar, Edouard Madirisha and Julia Thivièrge.

Much of the discussion about diversity, equity and inclusion centres around boosting and listening to voices of people of colour and this also includes Indigenous Peoples. As part of our Centennial College PR project for The Communicators’ Collective, a group of professional communicators dedicated to diversity, equity and inclusion in the field, we interviewed a number of Indigenous communications professionals about their experience and how communications can facilitate Indigenous relations. What we heard from many of those communicators is that the implicit goal of listening is to work against confirmation-bias, against living in an echo chamber or worse, of seeking out collaborators who will confirm what you want to hear in consultation and community work. 

It’s great to see organizations’ recent desire to create a more diverse workforce and one that includes Indigenous Peoples, but where should they begin? Are leaders and staff adequately trained in cultural-competency, anti-racism, and cultural-safety? To ensure a healthy and safe working environment for people of colour, organizations will have to begin by training existing staff and changing the culture of the organization. Here are nine resources that, once implemented, will go a long way to determining the success of your organization’s efforts.  

1. Hire Indigenous.

Education and employment gaps exist between Indigenous and non-Indigenous people in Canada as outlined in the Truth and Reconciliation Commission and Calls to Action 7 through 12. These inequities disproportionately impact employment opportunities and outcomes for Indigenous Peoples.

Through Miziwe Biik Aboriginal Employment and Training in Toronto, employers work with a job developer who assists them in understanding the position and providing alternative ways for potential Indigenous employees to apply and be considered. This route assures they will be considered based on alternative criteria, and more importantly, they will not be excluded based on any arbitrary criteria that is automatically used by many organizations and their HR software programs. Miziwe Biik hosts job fairs and info sessions inviting potential employers to engage with interested community members. Employers can also apply for grants to create Indigenous positions. Indigenous employment services exist across Canada to support, guide and create new opportunities for potential Indigenous employees and remove any barriers to entry.

Miziwe Biik’s logo teepee created for an event held by Council Fire. / Savanna Chiblow 

2. Provide Cultural-Competency Training for staff and leaders.

Education is a central pillar in the Truth and Reconciliation (TRC) Calls to Action. But most employees have completed their formal education and won’t benefit from the revisions in education in place for the youth of today. How are adults going to get re-educated? Employers can play a key role in educating their workers about Indigenous culture.

Bob Joseph, who wrote the award-winning book 21 Things You May Not Know About the Indian Act, hosts a suite of courses and workshops through his company Indigenous Corporate Training Inc. His clients include Fortune 500 companies, SMEs, government and Indigenous Peoples. Joseph’s warm attitude towards Indigenous education and his depth of knowledge as a hereditary chief in the Gayaxala clan make him an impressive teacher. Beginner offerings include Indigenous Awareness, Indigenous Relations and Working Effectively with Indigenous Peoples. For those looking to enhance their knowledge, there are classes on Indigenous recruitment and retention, negotiation and the UN Declaration of the Rights of Indigenous Peoples.

Indigenous Friendship Centres were created to form professional ties between Indigenous and non-Indigenous entities in many provinces and territories. Friendship centres offer a range of training from relationship building to directly targeting the TRC’s Calls to Action. Some offer tailored training for various sectors, such as education, private enterprise and government.

3. Engage Cultural-Safety and Anti-Racism Trainers.

San’yas Indigenous Cultural Safety Training  educates people working with Indigenous Peoples as employees, partners, customers or any other kind of ‘stakeholder’. The aim is to make it safe for Indigenous Peoples to share their experiences without fear of further injury or a lack of understanding. 

For organizations working on diversity, equity and inclusion initiatives more broadly, the Canadian Race Relations Foundation hosts Anti-Racism Workshops and the Canadian Centre for Diversity and Inclusion has various resources for ending racism in the workplace.

 4. Read the Truth and Reconciliation Calls to Action.

Many communicators we interviewed requested business leaders, and Canadians at large, read the Calls to Action with an eye towards any actions specific to their area of work such as the recommendations for children and youth, sports, education, the arts, media, healthcare, policing and law. 

Further, recommendation 92 “Adopt the UN Declaration of the Rights of Indigenous Peoples” applies to all corporations in Canada and any of their actions that affect Indigenous Peoples, their land and resources. Through this Call to Action, organizations commit to consultation; relationship building; free, prior and informed consent on any project or initiative. It also commits organizations to providing equitable access to jobs, training, educational opportunities and the long-term benefits of economic development. 

5. Pursue Progressive Aboriginal Relations (PAR) with the Canadian Council for Aboriginal Business (CCAB).

 The CCAB offers a Progressive Aboriginal Relations program for all organizations, whether they are starting fresh or working with strong foundations in Indigenous relations. PAR formalizes the credibility and value of the organization’s accomplishments after a PAR Working Group is established, comprising members from various organizational departments including but not limited to those most-closely involved in Indigenous-lead or Aboriginal Affairs roles. This seven-year program begins with the organization’s commitment to a full gold-level certification of PAR member status in year seven. The PAR logo provides PAR’s unique third-party verification and can be found on many of Canada’s largest banks, energy companies, insurance and accounting firms, technology companies and a number of colleges and universities. Many non-profit organizations have also initiated the PAR process.

 6. Be Real about Flex-Time.

 Indigenous Peoples celebrate holidays such as National Indigenous Peoples’ Day, summer and winter solstice and other ceremonies within their communities. Shani Gwin of Gwin Communications in Edmonton says one of the ways her Indigenous-led PR firm supports Indigenous and diverse staff is by allowing them to take the holidays they want. This was echoed by Savanna Chiblow, who took NIPD as a holiday from her role as digital communications storyteller and community builder at Miziwe Biik Aboriginal Employment Services in Toronto. Additionally, as Gwin points out, statutory personal days for the purposes of grieving a loved one can be problematic for Indigenous folks. Indigenous families have unique structures, some of which is the result of the history of the treatment of Indigenous Peoples in this country. Many organizations hierarchize the number of days an employee can take off due to a death in the family based on assumptions about those relationships. But these hierarchies unnecessarily favour certain kinds of family relations based on lineage (parent-child) over others (aunt-niece) that might not reflect actual family relationships at all. Today, loss isn’t quantifiable and an employee’s time off should reflect this.

7. Elements of Indigenous Style.

Gregory Younging’s Elements of Indigenous Style: A Guide for Writing By and About Indigenous Peoples is the premium source to confirm you’ve got your words right when it comes to Indigenous relations and representations. Although it avows that there is no simple “tick box” solution to Indigenous communications, because the Indigenous community is itself diverse, it provides key rules or principles for working on content with Indigenous creators. It does so in a way that is edifying and informative: making the case for the rules based on Indigenous history and Indigenous law. Most importantly, it shows a model for working together that is reparative and relationship centred. If you’re a marketing or communications professional, you cannot live without this book. Check out a review here.

8. ATRIS & UNDRIP

The Aboriginal and Treaty Rights Information System (ATRIS) is an online interactive portal that outlines treaty areas and claims, and provides links to the various documents associated with specific communities and their experience of government and the law. When it began in 2012, it was designed as an internal tool for government agencies whose projects affected Indigenous Peoples and therefore required consultation by law. Today the tool is available for public use and can assist in locating band offices and understanding the history of relations, projects and claims in the region. 

As the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) is adopted, “small c” consultations are predicted to become more important and more frequent as the concept of nation-to-nation projects becomes prevalent, as does the requirement for consent. Understanding the challenges (legal and otherwise) in each community is a good place to research before undertaking operational projects. ATRIS provides an interactive map onto which development, energy and infrastructure projects and initiatives can be mapped, allowing for a more nuanced approach to the land and ideally the Indigenous rights owners of that land. 

Screen capture from ATRIS showing details of Kamloops. 

9. Listen…and not just for what you want to hear.

In gathering insights for this project, our interviewees reminded us that when we listen our goal is to hear a great many things that make us uncomfortable. Accept that discomfort as a necessary part of un-learning and learning anew. One of our underlying questions was about Indigenous relations, but resoundingly we heard that Indigenous Peoples are diverse in and of themselves and respecting and honouring those differences is important to reconciliation. 

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This article was written as part of a Centennial College corporate communications and public relations student-led campaign on Indigenous communications for The Communicators Collective, a group fostering diversity, equity and inclusion in the communications profession. To hear more from Indigenous communicators across Canada, check out this podcast.

Kate Morris is a Corporate Communications and Public Relations Post-graduate student at Centennial College, Intern at Kaiser & Partners (Fall 2021) and Media Relations Lead at MaxSold.

Turn Your Words into Actions: An Indigenous Style Guide

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Written by: Kate Morris, Corporate Communications and Public Relations Post-graduate Student, Centennial College, Intern at Kaiser & Partners (Fall 2021). Media Relations Lead at MaxSold.

In the wake of discoveries of unmarked graves in Kamloops, B.C., Cowessess, Sask and Brandon, MB, organizations have struggled to respond and to do so appropriately. What is the right tone for a post for National Indigenous Peoples’ Day? What tone is suitable, if any, for Canada Day? Do you feature more Indigenous content? Is it appropriate to lean on Indigenous staff for insight during a time when members of the Indigenous community are grieving? 

Ultimately, these are not the urgent questions that need to be asked in the weeks and months ahead as more unmarked graves are discovered. Instead, consider Gregory Younging’s Elements of Indigenous Style, which provides a helpful starting place for communicators looking to build Indigenous relations, work with Indigenous creators and feature more Indigenous content. 

A Style Guide for Working Together

Style guides provide valuable rules about things that most readers never notice, from capitalization, spelling and abbreviations, to acronyms, foreign language words, titles, and place names. The implicit goal of a style is to make reading seamless, by not calling the reader’s attention away from the content of the words towards the surface of the page over niggling inconsistencies of how those words appear. But Indigenous Peoples are readers, writers and editors too, and as Younging’s Elements of Indigenous Style: A Guide for Writing By and About Indigenous Peoples points out, they are the ultimate source on how their cultures and peoples are represented. The given style of seemingly innocuous things can have significant impacts to Indigenous publics making it more important to get those styles right. Making small but significant changes in how an organization writes (and speaks) about its Indigenous staff or contributors, community members and stakeholders can impact how Indigenous Peoples interact with your organization.

Style guides are an agreed upon system accepted by professionals in the field either explicitly or implicitly, but they can serve as an excuse not to wrestle with complex issues, or not to allow dialogue about the ways that a certain project might exceed the style as it exists today. This extends from how something or someone appears on the page to how we work together which is also a style, and one that the profession considers neutral and thus taken for granted. For Younging, and for the Indigenous communicators that I interviewed as part of a student-led campaign for the Communicators Collective, how we work together is important. 

Younging’s Guide celebrates collaboration in a way that surpasses our current model. As Warren Carriou points out in the foreword, the book “[provides] an Indigenous methodology for working from the basis of relationships,” whether between editor and writer, or journalist and subject. Younging’s book surpasses the kinds of nuts-and-bolts rules that we are accustomed to in publishing and producing content and moves towards a framework of content creation and public relations that is necessary and urgent. Although the book is centred around publishing and print content, it also provides a framework for thinking about collaboration and community-building in the act of making content that is instructive for our industry and in reconsidering business as usual in light of the discoveries of unmarked graves across Canada.

By any measure, Younging was a generative force in Canadian publishing and Indigenous advocacy. From the Opaskwayak Cree Nation, Younging, who passed away in 2019, held an MA from the Institute for Canadian Studies at Carleton University, MPub from Simon Fraser University and a PhD from the University of British Columbia. He was a long serving managing editor and publisher of Theytus Books, an Indigenous publishing house which provided him with a wealth of personal experience which he draws on to illuminate the state of Indigenous storytelling in Canada. He also served on the faculty of the Indigenous Editors Circle at Humber College in Toronto and held many significant advisory roles with the Assembly of First Nations and Royal Commission on Aboriginal Peoples. He was also the assistant director of research for the Truth and Reconciliation Commission of Canada, and I like to think that the communications and public relations profession will take his words on as part of our communal response to Truth and Reconciliation.

22 Principles of Indigenous Style

Younging’s central concern in Elements of Indigenous Style is to prevent serious errors, painful biases and the perpetuation of stereotypes in how Indigenous Peoples are written about and represented in published texts. The book provides publishers and editors who “want to do it right” with the tools for doing so and they are equally useful for PR professionals looking for ways to respond and engage communities. (3) Editors often joke about taking the Hippocratic Oath to “do no harm,” and Younging’s book will help content creators to better understand how to do that in an Indigenous context. Specifically, Younging dispels the notion that an Indigenous story could be adequately conveyed by a non-Indigenous person because Indigenous Peoples “are best capable of, and morally empowered to, transmit information about themselves.” To not understand this foundational principle is to perpetuate the “colonial practice of transmitting ‘information’ about Indigenous Peoples rather than transmitting Indigenous Peoples’ perspectives about themselves.”(1) This is why much of the conversation on “how to respond” to colonial injustice needs to shift toward listening to Indigenous voices and boosting Indigenous creation. According to Shani Gwin of Gwin Communications an Indigenous-led PR firm in Alberta, some of the most meaningful projects have been initiated by communities themselves. Building a relationship and making space for those initiatives should be central to how organizations respond long-term.

The book outlines 22 principles of Indigenous style, including Indigenous terminology, capitalization and place names. These sections have concrete applications for all communicators, and outline what to do when there is disagreement between Indigenous style and other style guides in order to maintain respect. Younging centres the relationship between collaborators and the process of working together which take precedent over the finished product. If the project doesn’t build a relationship, then who is benefitting from the work? 

Other principles provide useful salient information about avoiding certain words, phrases and concepts, and these sections are educational and sit at the intersection of communications and issues faced by Indigenous Peoples. There is an explanation of pan-Indigenous terms (blanket, catch-all) and offensive possessives such as “our Indigenous peoples,” which imply a kind of ownership that is highly problematic. There is also a section about referring to Indigenous Peoples in the past tense which regrettably persists. Instead, Younging points out “Indigenous Peoples wish their culture to be perceived as dynamic, in interaction with the modern world, and existing in a continuum between past and future generations of Indigenous Peoples. They are not encapsulated in the past—static and resistant to change or absent.” (19)

Why should an organization take on this work? One possible answer comes from an international PR crisis experienced by Aveda after starting a line of products called “Indigenous.” Younging includes an appendix on copyright and intellectual property in Indigenous cultures which provide instructive case studies of businesses who appropriated Indigenous terms and symbols without adequate consultation. This section shows both the specificity of Indigenous cultural property and how companies have flouted Indigenous communities’ wishes because of limitations in how the law understands and values Indigenous culture. By its very nature, then, in-house legal counsel will not always be able to satisfy questions of Indigenous IP.

Listening and Relationship Building

Elements of Indigenous Style invites readers into a dialogue that is both rigorous and intimate, shuttling between historical research and personal anecdote in a dynamic way that redefines the stylebook genre for the better because it emphasizes the relationships at the centre of a project, whether literary or other: 

“Showing respect does not come from following rules. This chapter won’t tell you “what to do” so you can jump through hoops and check the “did it” box. There is no single, cookbook way to do Indigenous publishing, because Indigenous Peoples are diverse. Indigenous publishing is about finding your way through, grounded in respect for Indigenous ways of being in the world and for Indigenous Peoples as distinct from one another.” (30) 

The overarching message of the book is that “the key to working in a culturally appropriate way is to collaborate with Indigenous Peoples at the centre.”(31) The work doesn’t speak for anyone, but rather enables Indigenous Peoples to speak and be heard, and this certainly is part of the reconciliation work that public relations and the communications profession can participate in. Achieving this will take time and it takes a kind of open-mindedness that is willing to unlearn habits and learn new ways of thinking and being that better inform the work. A simple example is in extending the right of review to contributors and in seeking consent from the right people when using content.

Several of Younging’s principles address other more complex issues that arise such as publishing stories about Indigenous trauma with respect and sensitivity, the reparative work of correcting offensive historical documents and distinct conventions around Indigenous cultural property, such as Oral Traditions and Traditional Knowledge. 

Decolonize Your Style

Whether doing media relations and strategy or editing and writing newsletters and annual reports, Canadian communications professionals live by The Canadian Press Stylebook: A Guide for Writers and Editors. To this tome, we sometimes add an in-house style guide to address the particularities of branding and other organization-specific elements. Combined these guides determine how something should appear, ensuring consistency across communications products.  At times, we are guilty of clinging to these rules to such an extent that would-be collaborators who beg to differ get the proverbial book thrown at them, as if it contained the only way, as if the latest edition provides the last word in style debates. 

We forget that how we use language and the styles that we accept as given are nonetheless active decisions that we make every time we use the style. And those decisions and assumptions feed back into our assumptions about what makes a story good or newsworthy, in a way that is limiting and may lack inclusion by default.

From Younging’s perspective, “Indigenous ways of knowing and being should inform the work of publishing,” particularly when the content pertains to Indigenous Peoples. The takeaway, for a profession looking for ways to ‘Indigenize’, to be inclusive and to respond to Truth and Reconciliation, is that relationships are central to the act of producing Indigenous content. And they may be more important than what we ultimately produce.  

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Elements of Indigenous Style: A Guide for Writing By and About Indigenous Peoples by Gregory Younging was published in 2018 by Brush Education, with a foreword by Warren Carriou. The book is available for purchase online at the link above for $19.95 in print and $11.95 in digital. 

This article was written as part of a student campaign on Indigenous communications for The Communicators Collective, a group fostering diversity, equity and inclusion in the communications profession. To hear more from Indigenous communicators, check out the podcast we produced here. Thank you to Seán Kinsella, director of The Eighth Fire for the book recommendation.

CPRS Toronto: In conversation with Wemimo Onikan

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Written by: Kaila Currie-Bartlett, Account Executive, Craft Public Relations & Co-Chair of Digital Communications and Marketing, CPRS Toronto

For our July In Conversation With series, we connected with Media and Communications Specialist, Wemimo Onikan, who works with organizations to amplify the impact of their work. From public to private and social sectors, she has led communications and public relations strategies for diverse organizations and specializes in media engagement, strategic communications and storytelling.

How did 2020 change your role as a PR practitioner?

2020 was an unprecedented year. No one imagined the year would turn out the way it did. Now, one year later, our world of work has totally shifted. As a PR practitioner, it has meant virtual meetings with clients and co-workers rather than in person. It has also meant a heightened need for trust and empathy, as we all make the best of the situation right now. Unfortunately, the changes over the last year has meant less connection with co-workers and key stakeholders in our space, due to the distance. 

What other changes to your career/role as a PR practitioner do you see emerging in 2021 and beyond? Why?

Remote work is definitely here to stay thoughout  2021 and beyond. In cases where organizations are open to having staff work from the office, a hybrid option will likely be adopted by many. In my role as a PR practitioner, this definitely means flexibility as we support clients through the changes everyone is experiencing.  

What is your biggest piece of advice for PR practitioners moving forward? 

Network, never stop learning and understand the dynamics of the media landscape. The world is changing rapidly, including the tools and platforms available to deliver content and messages to various audiences. The needs and focus of the media per time is also changing. We need to keep up with the trends to stay at the cutting edge of our craft and continue to deliver quality in this period and beyond. 

About CPRS Toronto’s In Conversation With blog seriesOnce a month, CPRS Toronto’s communications and marketing subcommittee posts quick conversations with GTA public relations practitioners and industry thought leaders. During these conversations we look to explore the impact COVID-19 has had on communication practitioners, as well as provide insights into the future of public relations. If you are interested in participating, please contact our Digital Communications Coordinator, Kaila Currie-Bartlett.

Getting started in PR? Here are 5 steps to build your career

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By: Business Wire Content Team

In our recent professional education webinar, we brought together PR leaders and academics and a rising public relations professional to find out what newer PR pros need to know to move forward in their careers.

Our panellists – Stefan Pollack, President, The Pollack Group; Martin Waxman, digital communications strategist and instructor; and Ryan Whittle, Communications Manager, Kalypso – identified the following five steps:

1. Build your foundation. When you enter the public relations profession, strive to become the “leader behind the leader.” While your role may be highly tactical, it is also critical to look deep and understand the connections between your work and your organization’s or client’s business goals.

2. Focus on personal development. Use your curiosity and absorb everything you can. It is important for newer PR pros to continue learning – and not just about best practices in public relations, but also gaining insights from other industries and disciplines.

3. Form a supportive network. Start by finding a mentor. Look within the company, reach out to alumni and join industry organizations. Mentorships are beneficial to both parties and can be a critical part of not only learning but increasing networking connections. Consider multiple mentors to grow each aspect of your career. Making connections might seem daunting during the pandemic, but Ryan Whittle advises to start by putting time on the calendar and scheduling touch-base meetings to both learn and show your
value.

4. Understand journalism and journalists. If your job is to do media relations, then you need to engage with people in media," explains Stefan Pollack. The crux of public relations is building relationships with journalists. This starts with thinking of them as humans first. Understand what they write and their end goal for their content, know their social channels and how they engage. This will give you a stronger start when you initiate with media.

5. Strategize your career path. To be promoted, you need to build trusted, respected relationships with peers, colleagues and industry professionals. Martin Waxman advises to think two steps ahead on every project. This includes becoming indispensable and coming to the table with ideas that people want to hear. Speak with the confidence that comes from having done your homework. Be proactive whenever you communicate, to let your boss or client know that they are in safe, capable hands.

Growing your public relations career starts with absorbing information, finding mentors and developing the ability to create compelling stories and messaging. Those who move deliberately, learning along the way, will build solid careers from the ground up.

Check out the full recording of this webinar on-demand.

A pep talk from a Queer PR professional: 7 reminders to my younger self

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Written by: Matthew Celestial, Executive Director, Statement Strategies & Mentor, CPRS Toronto

I was living above a restaurant in The Village when I launched my public relations firm, Statement Strategies. Back then, I made sure to keep my personal life a mystery, to present myself as a PR enigma. The closet is a terrifying place to be in. It isn’t for the claustrophobic. For many years, I struggled a lot with my identity. When I came to terms with being queer, I knew that life would present itself with challenges. For queer people of colour, like myself, our solution is to remain hidden. These feelings aren’t foreign. We often try to stay away from the spotlight. 

This isn’t always the case in public relations. If anyone had told me I’d land a career in public relations, I’d simply be confused. After all, I was a timid teenager infatuated with MuchMusic, reading Vogue late at night from underneath my bed, and dreaming about becoming a dermatologist because I felt self-conscious about my own skin.

Life doesn’t always work out that way. I fell into this career with an excitement to tell stories, share the work of some of the most talented people I’ve had the privilege of representing, and to empower others. The journey has been difficult, and being a queer person of colour, I haven’t always been immune to the bigotry in the world. But being queer gives you a lot of life lessons, and sometimes, I find myself reminding my teenage self a lot of things. 

You belong here. 

There is room and a seat at the table for you and your ideas. No one is too small to contribute to the team effort. No matter how many times people try to close the door on you, remember that you are right where you need to be. 

There are people who want to see you win. 

For so long, queer people have spent a lot of time being alert. Sometimes, it’s a learned habit to be on guard, terrified of what people might think about you, and defensive. However, there are people who want to see you succeed – from your mentors to colleagues to family and friends.  

You are a leader. 

A career title might mean a lot to people, but I believe the title that everyone can earn is ’leader’. This doesn’t always mean you need to lead a large team or be in a management role. Queer people have spent many years leading themselves through some of the most difficult times. You can make a huge impact by drawing from your experiences and reflecting those takeaways into your everyday actions. 

Be yourself. 

The only person you need to be in this career is yourself. Along the way, you’ll find what works for you, what doesn’t, and you’ll learn from your mistakes. There is no one single pathway to success, so show up for yourself and be the most authentic version of you each and every day.

You’ll make mistakes. Just own it.

There are going to be tough days in this career. It’s a reality of being human and the world we live in. While we may not always have control over what happens in every situation, what we do hold power over is how we bounce back and move forward.

Empower others. 

One day, you’ll be comfortable under your own skin. When that day comes, pay it forward. Help others speak up when they can’t. We already do that work for a living and it can mean more than you know for someone to see a piece of themself represented through you. Let’s build each other up together so we can create a more inclusive and prosperous industry.

Stay curious and continue to learn.

Everything is constantly changing. We don’t have to be fixated or contained in a box. Keep learning. Whether that’s about yourself, the world you live in or where you want to go. Life is meant to be dynamic and ever-evolving, so go with the flow and embrace every opportunity.

One last thing: Enjoy the process. Because it’s going to be a wild ride. 

For more resources, check out the following organizations:

About Matthew Celestial 

Matthew Celestial is the Executive Director of Statement Strategies, a communications and public strategy firm, specializing in technology, entertainment, and innovative lifestyle brands. He has handled PR campaigns for Pixar Animation, DreamWorks Animation, Corus Entertainment, Paramount Pictures, and others. He is passionate about professional development programming for minority groups.

CPRS Toronto: In conversation with Melissa Retty

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Written by: Kaila Currie-Bartlett, Account Executive, Craft Public Relations & Digital Communications Coordinator, CPRS Toronto

For our June In Conversation With series, we connected with Melissa Retty, Senior Vice President at Craft Public Relations and previously named PR in Canada’s Top 30 Under 30. She is a seasoned PR practitioner and industry thought leader, who has helped some of the world’s leading brands build and execute award-winning communication plans including GE Appliances, Tetley Canada, Keurig Dr Pepper and many, many more. 

How did 2020 change your role as a PR practitioner?

There’s been no shortage of change in the PR world during the past year! The Canadian media landscape continues to evolve and unfortunately, has taken a hard hit in 2020-21 – and this in and of itself has made the role of PR more challenging than ever. We’ve had to completely rethink the way we execute events, adapting to a virtual world. And we’ve seen many shifts in the influencer landscape as new platforms and channels continue to emerge on a weekly – if not daily – basis. 

But the core of everything we do as PR practitioners is storytelling. And even as we work our way through the biggest global pandemic, that hasn’t changed. Of course, we’ve had to adapt and evolve the way we choose to tell those stories to reach the masses but whether we’re pitching a magazine, working with a TikTok creator or leading a brand partnership program, we’re just using a different approach to tell our stories and I don’t think that will ever change.

What other changes to your career/role as a PR practitioner do you see emerging in 2021 and beyond? Why?

With clients busier than ever working to adapt their businesses to meet the new realities of the world, there’s never been more of a need for smart, strategic counsel from PR agencies. 

The ability to come to the table with creative, strategic ideas and be nimble enough to adapt and implement these ideas with the world on fire around us has now become table stakes.  I think the role of PR agencies on the whole will only continue to evolve in this way.

 What is your biggest piece of advice for PR practitioners moving forward? 

Every day at Craft, we challenge ourselves to be creative and think outside the box. We are constantly asking ourselves – is this the right approach to drive our clients’ business forward? And if it’s not, we’re not afraid to change course to make sure our PR efforts are making an impact. Fostering an environment where everyone on the team feels empowered to be creative and ask themselves this question every step of the way will not only make our work stronger as individual practitioners, but I do believe it can help breathe new life into the industry as a whole. 

About CPRS Toronto’s In Conversation With blog series

Once a month, CPRS Toronto’s communications and marketing subcommittee will post quick conversations with GTA public relations practitioners and industry thought leaders. During these conversations we look to explore the impact COVID-19 has had on communication practitioners, as well as provide insights into the future of public relations moving forward. If you are interested in participating, please contact our Digital Communications Coordinator, Kaila Currie-Bartlett at kailacurriebartlett@gmail.com.

Our Commitment for the future of CPRS Toronto

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The ongoing COVID-19 pandemic has been a rollercoaster ride for everyone, personally and professionally. However, the past year has allowed us to reflect and change, hopefully for the better. A key takeaway from this pandemic is that growth is imperative in all facets of life, especially in the workplace. We understand the need to pivot, which will help our CPRS Toronto chapter evolve and help our profession and the communications community. We will do this with the launch of our new strategic plan and a revamped mission statement. 

Mission Statement: Our mission is to strengthen the communications industry in Ontario by providing leadership on best practices, ethics, diversity, and inclusion while providing professionals, students, and new Canadians with awards of excellence, certifications, networking, and professional development. 

Our strategic plan outlines the changes we plan on implementing over three years to support our mission statement. During this time, we will be focusing on three core priorities; identity, membership, and financial health. After multiple discussions and meetings, the consensus was that these three are the most integral aspects of our organization that we need to focus on and improve.

Identity: The past year has been a whirlwind, politically and socially. In many instances, we are different, but unity has been at the forefront of all movements. Unity in our communities is who we are as an organization and how we can enhance the industry, and our professionals are imperative for our strategic plan. To support these goals, we will broaden our reach and connections in our communities, encourage and create networking opportunities, and elevate the profession. 

Membership:  Our organization should represent all Canadians; therefore, we need to increase and diversify our membership. We want to create an environment that is inclusive of all communicators. Membership gives an individual a sense of belonging and holds great value in the industry. To diversify our membership, we have decided to focus on cost efficiency for students and young professionals and create greater avenues and connections for new Canadians and visible minorities. 

Financial health: Ensuring our financial stability and sustainability is vital now more than ever. The pandemic has left many businesses with no real future. As a non-profit volunteer organization, we need to be proactive in strengthening our financial position. Creating greater revenue opportunities is one of our goals, followed by increasing sponsorship opportunities, creating a legacy fund, and decreasing our costs. 

As an organization, we are committed to inclusion and growth. Following the landmark year that was 2020, we need to implement changes that will make us stronger as an organization. Our revised mission statement and strategic plan are essential tools to provide our industry and professionals with greater inclusivity, diversity, and financial stability. 

Canadian Public Relations Society (CPRS), Toronto Chapter announces the 2021 Achieving Communications Excellence (ACE) Awards Winners

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TORONTO, June 15, 2021 – The Canadian Public Relations Society (CPRS) Toronto chapter celebrated the best in public relations and communications this evening, at the annual Achieving Communications Excellence (ACE) Awards ceremony, virtually, for the second consecutive year. The awards highlight and honour the best in public relations and communications from the previous year. The chapter received a record number of entries with 188 submissions from agencies, corporations, individuals, and non-for-profits across the Greater Toronto Area. 

“Congratulations to all of the winners and finalists. The caliber of work submitted was beyond impressive and I’m thrilled that the bar continues to be raised for our industry standards,” said Jenny Shin, President, CPRS Toronto. “Although we had to continue online this year, we were still able to celebrate the incredible level of talent within the industry at a time where communications and public relations have never been more crucial.”

The ACE Awards showcase skill, innovation and intelligence within the public relations and communications industry.  The awards recognize excellence in communications in various categories including events, media relations, digital media, healthcare and diversity, equity and inclusion. This evening’s awards began with a brief digital presentation and ended with a video announcing the winners in each category. Winners’ video can be found here: youtube.com/user/CPRSToronto/.

The 2021 ACE Award recipients included:

Best Campaign of the Year

  • Covenant House and Weber Shandwick; Shoppable Girls

Best Creative Campaign of the Year

  • Purolator & Weber Shandwick Canada; Purolator Holiday Art Boxes

Best “Pivot” Award

  • Gold – Agnostic PR – Metro; Metro’s Spotlight on Local at The Royal 
  • Silver – Pomp & Circumstance PR; #eBayEdits
  • Silver – Kaiser & Partners / ADP Canada; Workplace Insight Studies: COVID-19
  • Silver – Moneris x Proof Strategies; Supporting Canada’s SMBs through COVID19
  • Silver – RE/MAX Canada & APEX Public Relations/ruckus Digital; 2020 RE/MAX Liveability Report
  • Silver – CO-OP; AutoTrader.ca: COVID-19 Pivot
  • Silver – CO-OP; WeRPN Nursing Week
  • Silver – Moneris; Supporting Canada’s SMBs through COVID19
  • Bronze – Matte PR for Hania Kuzbari; Hania Kuzbari’s retail debut in Canada
  • Bronze – Royal LePage; House Price Survey and Market Forecast

Best Integrated Communications Campaign, COVID-related

  • Silver – Silver – Microsoft Canada / Veritas Communications; COVID Response Plan
  • Silver – GoodLife Fitness and Edelman Canada; GoodLife @ Home
  • Silver – Argyle & National Association of Friendship Centres; #TakeCareInCOVID

Best Use of Media Relations, COVID-related

  • Gold – CO-OP; WeRPN Nursing Week
  • Gold – Morneau Shepell and Kaiser & Partners Inc.; Mental Health Index Launch
  • Silver – APEX PR and Planet Fitness; Planet Fitness: United We Move
  • Bronze – FP Canada and Provident Communications; Coping with COVID-19’s Financial Impact
  • Bronze – Agnostic Team/ Briar Wells; Cisco Canada Inclusive Future
  • Bronze – CO-OP; AutoTrader.ca: COVID-19 Pivot

Brand Development Campaign of the Year

  • Silver – Husqvarna and ruckus Digital; Husqvarna Automower Video Series
  • Silver – McDonald’s Canada & Weber Shandwick Canada; McDelivery Moments
  • Silver – Faulhaber Communications; Latitude Launch
  • Silver – Weber Shandwick Canada & Mondelez Canada; Caramilk Unlock the Secret 2020
  • Bronze – APEX PR and Planet Fitness; Planet Fitness: United We Move
  • Bronze – No Fixed Address Inc.; Lockdown Lovebaby Collection 
  • Bronze – GoodLife Fitness and Edelman Canada; GoodLife @ Home

CSR or Cause-Related Campaign, Best

  • Gold – Covenant House and Weber Shandwick; Shoppable Girls
  • Gold – Argyle & Indian Day School; Federal Indian Day School Class Action
  • Gold – Kia Canada & Strategic Objectives; Kia Canada #PowerToGive Campaign
  • Gold – RMHC Canada & Weber Shandwick Canada; RMHC National Cookie Day
  • Silver – No Fixed Address Inc.; Twitter Birthday Plea 
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Fries for Good 
  • Silver – BlackNorth Initiative in partnership with Hill+Knowlton Strategies; BlackNorth Initiative National Launch
  • Silver – Jake’s House and Edelman Canada; ASD: Rockin’ the Spectrum 
  • Silver – Kraft Heinz Canada & Proof Strategies Inc.; Kraft Hockeyville 2020
  • Bronze – Craft Public Relations; Earth’s Own Plant Project
  • Bronze – RBC and Paradigm; RBC Canada United
  • Bronze – No Fixed Address Inc.; Fill Up With Love 

Community Relations Campaign of the Year

  • Bronze – Queen’s University; The Notebook Campaign 
  • Bronze – McDonald’s Canada & Weber Shandwick Canada; Community Connections

Canadian Diversity, Equity, and Inclusion Campaign of the Year

  • Gold – Unilever with Edelman Canada; Dove Hair presents: The D Cut
  • Gold – Centennial College & CCPRF – Charmaine Blair, Sarah Heiman, Rebecca Moe and Daisy Johanna Uy; The Future of PR Looks Like Us
  • Bronze – BlueSky Communications; RBC Indigenous
  • Bronze – double shot – Agents of Change
  • Bronze – Ingram Micro – Diversity, Equity & Inclusion Strategy

Digital Communications Campaign of the Year, COVID-related

  • Silver – Playtex Baby and Paradigm; Playtex Baby Virtual Baby Shower

Digital Communications Campaign of the Year 

  • Gold – Unilever with Edelman Canada; AXE Project Wild
  • Silver – Insurance Bureau of Canada, Paradigm, True Media and VMG; Alberta Auto Insurance Reform
  • Silver – RE/MAX Canada & APEX Public Relations/ruckus Digital; 2020 RE/MAX Global Outlook Report
  • Silver – Heineken Canada with Citizen Relations Canada; #TheBestieGiftEver
  • Bronze – No Fixed Address Inc.; Lockdown Lovebaby Collection 
  • Bronze – BlueSky Communications; RBC Future Launch

Employee Engagement / Internal Communications Campaign of the Year, COVID-related

  • Silver – CCRM; Employee communications during COVID-19
  • Silver – Rogers Internal Communications Team; Building culture in a global pandemic
  • Bronze – Ingram Micro; Covid-19 Communications Strategy

Employee Engagement / Internal Communications Campaign Of the Year

  • Silver – Moneris; My Moneris / Moneris et Moi  
  • Bronze – McDonald’s Canada; Reimagining the future of McDonald’s 

Government Relations / Public Affairs Campaign of the Year

  • Gold – Argyle & Ontario Association of Optometrists; Save Eye Care
  • Silver –  Insurance Bureau of Canada, Paradigm, True Media and VMG; Alberta Auto Insurance Reform

Healthcare Campaign of the Year, COVID-related

  • Bronze – CO-OP; WeRPN Nursing Week

Healthcare Campaign of the Year

  • Gold – Lung Health Foundation with Edelman Canada; The Toker
  • Silver – Narrative, Casey House; Untold Stories of Stigma
  • Silver – CO-OP; WeRPN Nursing Week
  • Bronze – Argyle & Talk over RA; Talk over RA Campaign
  • Bronze – Argyle & Talk over RA; Talk over RA Campaign

Investor / Financial Relations Campaign of the Year

  • Gold -Kaiser & Partners and Picton Mahoney Asset Management; Building Awareness with Advisors
  • Silver – Argyle & Desjardins; FinTalk Personal Finance Campaign

Issues or Crisis Management Campaign of the Year, COVID-related

  • Bronze – McDonald’s Canada & Weber Shandwick Canada; COVID-19
  • Bronze – Canadian Tire Corporation; Communications Response to COVID-19

Leadership Awards

  • Lois Marsh Award; Bruce MacLellan APR FCPRS, CEO, Proof Strategies
  • PR Professional of the Year; Jenny Shin, Milestones Public Relations
  • CPRS Toronto Mentor of the Year; Michelle Dias, IHG Hotels & Resorts
  • Educator of the Year; Heath Applebaum, University of Guelph-Humber
  • Young PR Professional of the Year; James King, Edelman
  • PR Student of the Year; Laik Sweeney, Veritas Communications

Media Relations, Best Use of (Under $50,000)

  • Gold – Covenant House and Weber Shandwick; Shoppable Girls
  • Gold – Craft Public Relations; Royal Agricultural Virtual Experience
  • Gold – Insurance Bureau of Canada, Paradigm, True Media Canada; Putting The Brakes On Auto Theft 
  • Silver – FP Canada and Provident Communications; Doing More With Data – 2020 Fall Reports
  • Silver – Royal LePage; Recreational Property Campaign
  • Silver – Kaiser & Partners and Picton Mahoney Asset Management; Brand Awareness Campaign
  • Silver – Argyle & Earth Rangers; Earth Rangers Campaign
  • Silver – Andrea Chrysanthou; “Raising Canada” Media Relations C
  • Bronze – Royal LePage; House Price Survey and Market Forecast
  • Bronze – APEX PR and Planet Fitness; Planet Fitness: United We Move
  • Bronze – Kaiser & Partners / Canadian Payroll Association; National Payroll Week Media Relations
  • Bronze – Amanda Alvaro; Dermalogica Canada Media Relations

Media Relations, Best Use of (Over $50,000)

  • Gold –Purolator & Weber Shandwick Canada; Purolator Holiday Art Boxes
  • Gold – Craft Public Relations; Mott’s Fruitsations Buy a Cup Give a Cup
  • Gold – RE/MAX Canada & APEX Public Relations/ruckus Digital; RE/MAX Canada 2020 Media Relations
  • Gold – Morneau Shepell and Kaiser & Partners Inc.; Mental Health Index Launch
  • Gold – Weber Shandwick Canada and Mondelez Canada; Caramilk Unlock the Secret 2020
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Community Connections
  • Silver – Club House and North Strategic; Club House Marks Thanksgiving Diversity
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Fries for Good 
  • Silver – CO-OP; AutoTrader.ca: COVID-19 Pivot
  • Silver – Craft Public Relations; National Newspaper Week 2020
  • Silver – Chevrolet Canada and Weber Shandwick; 2019-20 Chevrolet Good Deeds Cup
  • Silver – PRAXIS PR; bubly pineapplebubly & peachbubly launch
  • Silver – Weber Shandwick Canada and Mondelez Canada; OREO What’s Your Stuf? – The Stuf Shoppe
  • Bronze – Air Canada & Webershandwick Canada; Air Canada Fan Flight
  • Bronze – CO-OP; WeRPN Nursing Week
  • Bronze – Zeno Group; Think Turkey

Marketing Communications Campaign of the Year

  • Gold – Craft Public Relations; Bringing Nintendo to Canadian Women
  • Gold – RMHC Canada & Weber Shandwick Canada; RMHC Giving Tuesday
  • Gold – RMHC Canada & Weber Shandwick Canada; RMHC National Cookie Day
  • Silver – Molson Canada with Citizen Relations Canada; Make It Canadian
  • Silver – Air Canada & Weber Shandwick Canada; Air Canada Fan Flight
  • Silver – FP Canada and Provident Communications; FP Canada’s Media Ambassador Program 
  • Silver – McDonald’s Canada & Weber Shandwick Canada; World Teachers’ Day 
  • Silver – Kraft Heinz Canada & Proof Strategies Inc.; Kraft Hockeyville 2020
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Fries for Good 
  • Bronze – Think Turkey/Zeno Group; Think Turkey
  • Bronze – DoorDash Canada; Courageous Conversations
  • Bronze – Narrative, Salesforce; Path to Growth
  • Bronze – Weber Shandwick Canada; Holiday Art Boxes
  • Bronze – McDonald’s Canada & Weber Shandwick Canada; Beef

Marketing Communications Campaign of the Year, COVID-related

  • Bronze – Veritas Communications / Labatt Breweries of Canada; Stella Artois: Rally for Restaurants
  • Bronze – RBC and Paradigm; RBC Canada United

New Product or Service Launch Campaign of the Year

  • Gold – Craft Public Relations; Snoop Uncorked: The Launch of 19 Crimes 
  • Gold – APEX PR, ruckus Digital and Duo Bank; Walmart Rewards Mastercard World Card
  • Gold – Agnostic & Truss Beverage Co.; Truss Beverage Co. Portfolio Launch
  • Bronze – Veritas Communications / Subway Canada; Meatballs Grow on Trees
  • Bronze – Unilever with Edelman Canada; AXE Sneakers & Cookies: WTFred
  • Bronze – Heidi Ruggier; nixit’s Canadian Launch 

Student Public Relations Campaign or Event of the Year, Executed

  • Gold – Centennial College & CCPRF – Charmaine Blair, Sarah Heiman, Rebecca Moe and Daisy Johanna Uy; The Future of PR Looks Like Us
  • Silver – Janielle Downer, Halli Gallo, Nathaniel Glassman & Vanessa Tolentino; COVID Conversations

Student Public Relations Communications Plan of the Year, Not Executed

  • Silver – Luxshana Sivaneswaran and Gustavo Lopes; Madawaska Internal Communications Plan
  • Silver – Chloe Villeneuve, Ross Lopes, Michael Jenkins & Braden Noxon; Madawaska Internal Communications Plan

Special Events or Experiential Marketing, Best Use of

  • Gold – Jake’s House and Edelman Canada; ASD: Rockin’ the Spectrum 
  • Silver – Unilever with Edelman Canada; AXE Project Wild
  • Silver – Weber Shandwick Canada and Mondelez Canada; OREO What’s Your Stuf? – The Stuf Shoppe
  • Silver – No Fixed Address Inc.; Fill Up With Love 
  • Bronze – Pomp & Circumstance PR; Mercedes-Benz #MBGLAmping
  • Bronze – Sheridan College; Virtual Convocation: Fall 2020
  • Bronze – IKEA Canada in partnership with Hill+Knowlton Strategies; 2021 IKEA Catalogue Virtual Launch

Social Media Campaign, Best, and/or Influencers, Best Use of

  • Gold – PRAXIS PR; Courvoisier: Honour Your Community
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Beef
  • Silver – Groupe Marcelle Inc. & Strategic Objectives; Lise Watier Revamped PPC Launch
  • Silver – PRAXIS PR; #TrueNorthern Influencer Program
  • Silver – McDonald’s Canada & Weber Shandwick Canada; McDelivery Moments
  • Silver – McDonald’s Canada & Weber Shandwick Canada; Fries for Good
  • Silver – McDonald’s Canada & Weber Shandwick Canada; World Teachers’ Day 
  • Silver – Kia Canada & Strategic Objectives; Kia Canada Ambassador Program
  • Silver – No Fixed Address Inc.; Twitter Birthday Plea 
  • Bronze – Tracey Bochner; Playtex Baby and Paradigm
  • Bronze – PRAXIS PR;Pepsi Canada #ReadyForHockey
  • Bronze – Argyle & Talk over RA; Talk over RA
  • Bronze – Groupe Marcelle Inc. & Strategic Objectives; Lise Watier Holiday 2020 Campaign
  • Bronze – Barilla Canada and Zeno Group Canada; Home with Barilla Canada Campaign
  • Bronze – Argyle & Lighthouse; Kitchen Memories Project Campaign

About CPRS

Founded in 1948, the Canadian Public Relations Society (CPRS) Toronto Local Society is a not-for-profit association of professionals dedicated to the practice, management and teaching of public relations and communications. Comprising 134 local societies, CPRS’ mission is to build a national public relations and communications management community through professional development and accreditation, collaboration with thought leaders, a commitment to ethics and a code of professional standards, advocacy for the profession, and support to members at every stage of their careers.  

SOURCE Canadian Public Relations Society

For further information: Lana Gogas, lanagogas@gmail.com