NEW PERSPECTIVES

APEX PR’s Jennifer Stein on the importance of celebrating success

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Last year, APEX Public Relations & Walmart Canada took home the ACE Award for Best Creative for the innovation and creativity behind their “Back-To-School with Walmart” campaign. We sat down with Jennifer Stein, vice president of APEX Public Relations, to look back on the award-winning campaign and the importance of celebrating success.

  1. What inspired you to launch Back-To-School with Walmart?

The inspiration started with the Snack Report. In our research we found out people were talking about lunch and dinner solutions, but not snack solutions. When I think about kids I think of them trading snacks on the school ground. Kids have snack envy, and that really set the tone for what we did.

  1. Why do you think the campaign was so successful in the end?

We really touched on a nerve on something that was applicable. We had a hypothesis, we did a survey to prove the hypothesis and the hypothesis was true.

It wasn’t just 50 per cent of moms, it was 85 per cent of moms that have this problem, and we knew we needed to provide this solution for them. We worked with a recipe developer to create fun recipes that would resonate with everyone. The content was amazing and when you have amazing content the media is more apt to pick it up.

  1. You have your finger on the pulse with key industry trends. How important is it to know your audience?

Not only do you need to know your target audience, you need to know what their habits are. How much time they’re spending shopping, how much time they’re spending watching TV, online and listening to the radio so that they can really be targeted, otherwise your message isn’t getting to them.

  1. Was an ACE Award priority during the campaign, or was it after it ended that you decided to submit?

After. Even though we knew we really blew it out of the water with media impressions, we didn’t know until a couple of months later when all the sales data came in that we helped drive sales and in-store foot traffic. It’s not until you get that insight that you know you have a winner.

  1. Back-To-School with Walmart was completed and your client was satisfied. Why submit to the ACE Awards?

I think it’s a nice way to congratulate the team. Awards can be tedious, but everyone squeals when you get an e-mail and it tells you you’ve won an award. It’s a feel-good ending to a campaign and something you can show the client, too, that it was an award-winning success.

  1. Do you think it’s important to submit to recognition awards like ACE?

Yes, often in our industry we do a campaign, we wrap and then we’re on to the next. We don’t take the time to sit back and relish how amazing the campaign was because this industry is so fast and furious. This allows us to take a step back and reflect. Not enough people do.

  1. Why do you think APEX won last year?

We had amazing content, content that was backed by research. And the campaign helped drive sales and at the end of the day, that’s what’s most important.

  1. What advice do you have for those PR campaigns being submitted this year?

If you have a sales stat, always use a sales stat to show your success. Or stakeholder analysis. The more you can dig deep into that the better your awards submission will be.

  1. When you found out you were competing for the highest ACE Award, how did you prepare for the Best in Show judging?

We treated it like a new business pitch to a panel of 12 people we didn’t know. We put together a presentation, we vetted it and then we rehearsed. We rehearsed three to four times as a group.

Written by Bianca Jimeno, Post-Graduate Student, Humber College

Six tips to building media relationships

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On Thursday, February 11 the CPRS Toronto’s Student Steering Committee (SSC) hosted their fifth-annual Building Media Relationships event at The Pilot in downtown Toronto.

Every year, a panel of media and public relations professionals share their insights and key advice with attendees.

This year’s panel included: Lindsey Coulter, Weber Shandwick; Shawn Rusich, Butter PR; Kelsey Rutherford, High Road Communications; Arti Patel, Huffington Post Canada; Jennifer Weatherhead Harrington, Travel & Style Magazine; and Kathleen Newman-Bremang, The Social. CNW Group‘s Laurie Smith moderated the lively panel discussion.

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Here are the top six takeaways from the event:

  1. Do your research.

Before you reach out and pitch to a journalist, know what they write about and what beat they cover. Questions to consider include: Do they create content for my target demographic? Is this the best medium?

“It is important to really understand how they write and why they write.” – Arti Patel

  1. Be personal.

Craft each email pitch to be personal and tailor the story to align with the journalist’s beat. This proves you are proactive and clued into their needs.

“If the email has a generic “hi” then I won’t even read it.” – Kathleen Newman-Bremang

Pro Tip: Kelsey suggested keeping notes about a reporter’s likes and dislikes for future use. For example, whether they prefer email or phone pitches.

  1. Stand Out.

Laurie Smith shared the interesting statistic that PR professionals outweigh journalists 4-1. This means reporters are constantly being bombarded by pitches. To make your pitch stand out, write a very tailored and catchy subject line. Simplify the reporter’s job by putting ‘the ask’ in the subject line.

“The art of writing a subject line is important. Tailor it to get their attention.” – Jennifer Weatherhead Harrington

  1. Be Respectful

Every good media relationship is based on courtesy and respect. The panelists agreed that it is unprofessional to pitch through personal social media.

On the topic of questions public relations practitioners should never ask the media, these were some of their pet peeves:

“Don’t ask if you can have creative control. We respect what you are promoting, but you also need to let us do our job.” – Kathleen Newman-Bremang

“Don’t ask who my demographic is. Your research should have already told you who they are” – Jennifer Weatherhead Harrington

  1. Be resourceful.

During the pitching process, make the journalist’s job easier by providing them with the right content that works best for the outlet.

Bloggers: Provide them with samples of the product so they can test it and reflect on her own experience.

Online news: Send pictures, infographics and social media content that aren’t too branded to be published.

Broadcast television: Provide video content of the guest or spokesperson as well as any related promotional materials.

Pro Tip: if your client will be interviewed on TV, the segment producer needs to see for themselves if they will look good and interview well, hence videos.

  1. Stay informed.

With the world of social media and the emergence of influencers and the media landscape changing rapidly, it’s important to keep up with the latest trends.

“The landscape is changing, but it’s forcing us to be more innovative.” – Kelsey Rutherford

There is so much to learn within the ever-evolving world of public relations, but two aspects prevail: good manners and preparation.

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More quotes and learning insights can be found on the SSC’s Twitter handle: @CPRSStudents

Check out more photos from the event on our Facebook page: Facebook/CPRSTorontoStudents

Written by: Alessandra Manieri student in Humber College’s Public Relations Post-Graduate Program.

The Student of the Year Award and what you need to know

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Past award recipients, Amanda Paterson and Jessica Chong, give their advice to aspiring applicants

Students may be wondering if they should apply for the CPRS Toronto’s Student of the Year, awarded annually at the Achieving Communications Excellence (ACE) Gala. If you’re involved in your community or the public relations industry, you should take the chance, apply for the award and put yourself out there.

From agency to in-house communications department, the last two recipients of the CPRS Toronto Student of the Year award took different paths and here’s where they are today:

 

What’s been the most rewarding part of winning the CPRS Toronto’s Student of the Year?

Amanda: Winning the award means that I have the CPRS name behind me whenever I am job hunting. I feel confident that I can leverage that recognition into better opportunities in the future.

Jessica: I had ton of fun volunteering with the CPRS and working with the CPRS Toronto Student Steering Committee – so the most rewarding part of the award was having made those genuine connections with people in the public relations community.

 

Where are you working now?

Amanda: I’m currently on maternity leave from my position as a Communications Specialist at Baycrest Health Sciences.

Jessica: I’ve been at High Road since June and I’m currently an account coordinator.

 

What’s your day-to-day role?

Amanda: I am responsible for planning and executing internal and external communications plans. My day-to-day includes pitching journalists and editors, writing for web and social media, producing and designing our staff newsletter, and developing marketing strategies for Baycrest’s programs for seniors.

Jessica: My day-to-day schedule changes often and I love how fast-paced an agency setting can be. My role can vary on the digital side and include content calendar creation, web writing, social measurement, community management, influencer relations and sometimes even live-tweeting at events like Taste of Toronto.

 

Has your path in PR changed from what you wanted when you were a student or freshly graduated?

Amanda: I had worked in healthcare marketing prior attending my post-grad, and wanted to continue in that field afterward. It’s an interesting place to be.

Jessica: Before starting my post-grad, originally I wanted to work in-house in a communications department because I didn’t know too much, if anything, about agency life. Going through a post-grad program was my first introduction to agency life. What drew me to agency was how challenging and rewarding it could be to support multiple accounts.

 

What’s your advice to current PR students aspiring to win the award?

Amanda: Treat your program like a job and your teachers like your managers. Impress your faculty and they will be happy to write nomination letters for you.

Jessica: Think about what you can contribute to the public relations industry in the future and what you’ve already contributed. Don’t discount your past experiences before your post-grad or non-PR experience. Sometimes those experiences help paint a more holistic picture of who you are and what you can contribute to the industry.

 

Looking back what is one takeaway from the award you would like current students to know? Is there one piece of advice you would like to give them?​

Amanda: Public relations is all about measurable results. The award is proof of the value you can bring to an organization.

Jessica: Network. Head out to events or for coffee and put yourself outside of your comfort zone. Make connections and ask questions because you’re genuinely curious about their role and their experiences – in and outside of the office.

If you’re ready to jumpstart your career and build connections, consider applying for the CPRS Toronto Student of the Year award. All you need is to submit a resume and one-page endorsement from a faculty, fellow student or mentor. Whether you wish to contribute back to your school or broader community, consider how you will continue to make an impact on others and share your story with the CPRS Toronto today.

Public relations students, did we cover your questions and satisfy your curiosity about the CPRS Toronto Student of the Year award? You can always connect with Amanda and Jessica on Twitter.

 

 

Written by: Jessica Chong, Account Coordinator, High Road Communications

Infographic: What You Should Know About Informational Interviews

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Mix & Mingle: Round Two!

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On January 27, the CPRS Toronto Student Steering Committee (SSC) hosted their first Mix & Mingle of 2016. Public Relations students gathered together at Hemingway’s in downtown Toronto for a night of networking and to take a break from the assignments piling up in school. By eight o’clock, the venue was packed with young PR professionals, and for many, this was their first taste of what the CPRS Toronto has to offer.

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CPRS Toronto SSC’s Mix & Mingles are a great way to learn more about the industry, by speaking with other PR students from schools like Humber, Centennial, Seneca, Ryerson and Durham. Friendly and open discussions regarding PR careers could be heard at every table, ranging from subjects such as internal vs. external, or corporate vs. agency and where they see themselves in the future. After all, many students at the event were experiencing the excitement of the internship application process, and any insight on the subject was highly valuable.

In addition to being a source of excellent advice, the Mix & Mingle gave students the opportunity to connect with future colleagues on a personal level. Public relations is all about connections and it’s a smart idea to start meeting the people you’re likely to see and work with throughout your career. Networking at formal business events might be intimidating, but meeting other young professionals in a more comfortable setting encourages conversation and ease to meet new people.

In short, the night was a tremendous success! Anyone interested in knowing more about CPRS Toronto student events is encouraged to check out the one coming up, Building Media Relationships #CPRSBMR, on Thursday, February 11.

 

Facebook: CPRSTorontoStudents

Twitter: @CPRSStudents

Elyse Carney is the CPRS Toronto Student Steering Committee representative for Durham College.

The case of the PR body snatchers

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I hope that everyone is having a great start to 2016. I know that one of the things that I love to do during the holidays is catch up on some reading.  I am a long time subscriber to Toronto Life and an article in their December issue caught my eye and I thought it would make a great starting point for a discussion on our member blog. This article piqued my interest and really got me thinking about our professions’ role in the scenario.

The article, by Nicholas Hune-Brown, is called The Body Snatchers. The premise of the article is the public campaign by sports and business leader Eugene Melnyk to crowd source his request for a live liver donation. In addition to referencing the Melnyk case, the article reviews two other campaigns that made similar requests for organ donations for young children.  More specifically, the two campaigns for Toronto-area children, Delfina and Jacob, received some professional assistance.  The person who provided this assistance was inspired to help the families find an appropriate donor after seeing a post on Facebook. For the thesis of the article Hune-Brown asks the question: “what happens when PR campaigns decide who lives and who dies.”

We were fortunate the campaigns featured in the article all had positive endings. Both children and Melnyk received the organ donations they needed.  While I praise the initiative of the person who came forward to help raise awareness for Delfina and Jacob there are some questions that running a campaign like this raises.

Have these campaigns created a new reality for living organ donation in our province? Is this something that our profession can now consider to be a business? What is the role for remuneration in a situation like this, and, how would the profession deal with any potential conflicts? Do we, as one bioethicist in the articles suggests, create the potential to turn this into a beauty contest?

I don’t believe it is the job of PR to decide “who lives or dies”, I do however consider it to be one of the duties of our profession to engage in conversation on issues of the day and the live donor organ donation debate is relevant.  I would love to hear what you think and I look forward to a stimulating conversation on the member’s blog!

 

 

Worst PR Crisis of 2015: The Volkswagen Emissions Scandal

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PR-online-reputation2015 has seen one the biggest cases of corporate fraud since Enron in 2001: the Volkswagen emissions scandal. By rigging the software system of their diesel vehicles so that they can successfully pass environmental tests, Volkswagen has not only broken the law in many jurisdictions but also blatantly lied to its customers and stakeholders. In doing so, VW tarnished two of the core values on which it had built its reputation since World War II: trust and integrity—technical reliability and safety being the others. Ironically, Volkswagen had been the least probable candidate in terms of corporate fraud in the public eye. Nobody would have expected such a breach of ethics from the German carmaker. The fact that recent news reports seem to confirm that the number of cars equipped with the test-rigging software system might have been overestimated does not lessen in anyway the initial intention to mislead. As a result, Volkswagen is facing its most severe reputation crisis since its implication with the Nazi regime over 70 years ago.

While there are too many facets to this scandal to be evoked in a single blog post, the Volkswagen story is sure to become a textbook example of what not to do—and what to do, if the recovery is well handled—in business management and public relations manuals. For us, public relations professionals, the VW story is interesting on many fronts: from crisis planning and crisis management to image restoration and the role of social media in fuelling and potentially helping to solve a crisis. Who hasn’t smiled at the joke circulating on social media platforms and turning the company’s well-known tagline “Volkswagen. Das Auto.” into a well-deserved “Volkswagen. Das Cheater.”? The story is also a compelling case from a professional ethics point of view. Public relations professionals pledge to never “knowingly disseminate false or misleading information.” Therefore, it must have been quite an ordeal for VW’s PR team to learn of their company’s breach of trust and to realise they had communicated information that was misleading all along—although unintentionally.

A recent Leger marketing survey conducted in October 2015 indicated that Volkswagen’s reputation score among Canadians (

) has dropped 61 points from 44 to -17 pre- to post-crisis—one of the lowest scores ever recorded in 18 years of Leger’s reputation index. What is interesting, however, is that the survey paints a different picture among VW customers. Despite a 32-point drop, VW manages to earn a score of 62 points (down from 94, pre-crisis). VW customers, (https://twitter.com/dave_scholz/status/657550765045784576) seem to be less affected by the emissions scandal than Canadians as a whole. One of the reasons for this put forth by some experts is that the German carmaker might still be viewed by its customer base as a safe and reliable carmaker from an engineering standpoint despite the company’s breach of trust and ethics on the emissions file. Above all, this survey reinforces the fact that the VW scandal is complex and that the company’s stakeholders have been affected differently as it is usually the case. The fact that Volkswagen operates globally only adds to the complexity of the story and makes VW’s road to recovery even more compelling to watch.

As Volkswagen sales growth in Europe and North America has stalled, only time will tell whether or not VW remains in the ditch and for how long.  The Volkswagen emissions scandal was most likely the worst PR crisis of 2015. What was the one that caught your attention and why? Tell us at #CPRSToronto.

Katia Collette, APR    CPRS Toronto, Treasurer

Five Must-Read Books to Improve Your Networking Skills

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As public relations and communications students, strategic networking is a skill we must all one day master. Though by no means have I achieved the status of “Networking Ninja”, I have started to apply many simple networking tips from five insightful authors. With these books, mastering networking will be within your reach!

  1. How to Win Friends and Influence People, Dale Carnegie

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By far the most well-known book about networking, Carnegie’s How to Win Friends and Influence People was first published in 1936. It’s a bestseller that is inarguably filled with excellent networking advice that has led millions to success.

Carnegie highlights six ways to make people like you (smile, be a good listener, and remember their name, to give a few), as well as twelve ways to convince other people to adapt your opinion or way of thinking (i.e. show respect and admit when you’re wrong).

This book is perfect for you if want to become a social influencer, would like to improve your leadership abilities, or if you simply appreciate hearing timeless advice in a constantly-changing industry.

 

 

  1. Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives, James H. Fowler and Nicholas A. Christakis

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If you’ve ever conducted a job search, you know that finding employment often seems to be less about who you are, but who you know. Everyone knows that building a professional network is important, but what about other networks? Friends and family, friends of friends, and friends of family…how do they fit in?

In Connected, Fowler and Christakis explore and respond to this very question. The authors present “Five Rules of Life in the Network” to help readers understand how their network develops and how its transformations affect them. Fowler and Christakis also emphasize the importance of surrounding yourself with high value people and ending connections with people who distract you from accomplishing your own goals.

You need to read this book if you want tips on how to strategically build your personal and professional networks, and then learn how to leverage these connections to help achieve your goals.

  1. Never Eat Alone, Keith Ferrazzi

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In Never Eat Alone, Ferrazzi presents the steps he uses every day to help connect with the most powerful players in any industry. His networking tips are based on the principles of helpfulness and generosity and Ferrazzi thinks very poorly of networking that does not primarily involve building a strong relationship.

Among his most important tips, Ferrazzi emphasizes reaching out to your network all the time – not just when you need something from them. He also suggests making sure a relationship is mutually beneficial. Consider: what do you have to offer your new contact? It could be something as simple as a good book recommendation! He teaches these lessons using a collection of networking advice from celebrities and famous social influencers.

Interestingly, Ferrazzi recently launched an online guide to building your network on Udemy, a popular e-learning platform. The networking course costs $79.00, but will pay for itself as your career blossoms.

Never Eat Alone is a must-read for you if you want to appear more confident at networking events, or wish that you could command attention in a crowded room of industry leaders.

  1. Social Intelligence,Daniel Goleman

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In Social Intelligence, Goleman presents a scientific approach to networking. Studying the principles of neuroscience and biology, he suggests that the human brain is wired to impact the brain and biology of whomever you are interacting with.

Encounters with family, friends, bosses, colleagues and strangers all create different emotional reactions within a person. For example, a strong and positive emotional connection has ripple effects from your brain throughout your body. Conversely, stressful and negative encounters have toxic effects on your biology.

Though not focussed specifically on networking or the public relations industry, Social Intelligence is an excellent read for those interested in learning more about what happens neurologically when you shake someone’s hand, meet your boss for the first time, when you lie or are lied to. Becoming more aware of human nature will help improve your methods of interacting with others.

  1. The Charisma Myth, Olivia Fox Cabane

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When you attend PR events and start networking with practitioners, or even with other students, one of the things that will make you stand out from the crowd is your charisma.

Cabane believes that the idea that a person is born either with or without the gift of charisma is a myth. She destroys this myth and teaches readers how to become more charismatic.

Ultimately, enhancing your charisma doesn’t mean changing who you are, but using your own personality and the basic components of charisma described by Cabane to become a more influential and more persuasive networker.

 

 

 

There are my must-reads to improve networking! This list is certainly not exhaustive – please comment below if you’ve read another book that has helped you become a more successful networker. I’d love to hear from you!

Erika Manassis is the CPRS Toronto Student Steering Committee Representative for Seneca College’s Corporate Communications Certificate Program.

 

 

LinkedIn: Do’s and Don’ts for Emerging PR Professionals

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In a world of ever-multiplying social media platforms the thought of navigating LinkedIn, a platform that is so closely related to your career development, can seem daunting at first. And when I say this, I mean I personally find it daunting, and I thought creating this blog will help those who feel the same way.

With over 300 million members, LinkedIn seeks to manage your professional identity, build and engage with your professional network and access knowledge, insights and opportunities. In an attempt to a. develop my own account, and b. produce my second post on this blog, I sought out advice from professionals on what to do and, almost more importantly, what not to do for LinkedIn newcomers. Here’s what I found:

DO: proofread obsessively! This should go without saying, and although it applies to everyone using the service, it is especially important for emerging PR professionals. As we’re all aware, strong writing abilities is one of the most important skills in public relations. If your profile contains spelling and grammatical errors, those reviewing your information will take note and perhaps come to the conclusion that PR is not right for you.

DON’T: build a network only for the glory of boasting “500+ connections”. Quality over quantity is a cliché that applies here. It is tempting to want to connect, connect, connect and to create the illusion of being well established but please resist the urge. Meaningful connections are with people who actually know who you are and can speak, even briefly, to your positive, work-related attributes and will serve you best in the long-term.

DO: ensure you have a professional photo to complete your page. Keep in mind that professional doesn’t necessarily equate to a studio experience complete with a wind machine and professional retouching. No. We’re talking a good quality photo (realistically, the camera on your smart phone will probably do) in business casual attire, showing slightly-below the shoulders and above, which features you smiling in front of a plain background.

DON’T: underestimate the power of entry to mid-level connections. LinkedIn users are often tempted to send connection requests to hiring managers at companies they are interested in. This can often backfire if the connection isn’t “meaningful” and subsequently come off as insincere. Ensuring you maintain connections with those you met in your PR program, or at CPRS Toronto events throughout the year including our upcoming Mix and Mingle event, can be very powerful. Remember, the world PR is constant and ever-changing and you never know when a former classmate is going to end up at your dream agency.

Straight-forward, but it was enough to get me up and running! I’d love to hear any LinkedIn tips or tricks in the comments section below. Happy networking, everyone!

Jamie Jensen is the CPRS Toronto Student Steering Committee Representative for Ryerson University’s Public Relations Certificate.

Passport to PR: Opening Doors for Aspiring PR Practitioners

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If attending this event isn’t on your to-do list, you should definitely add it.  The positive real life discussions helped reinforce my decision about whether or not a public relations career is right for me.

I had the opportunity to visit and learn from the communications professionals of three very different organizations: Veritas Communications, Google Canada and the Toronto Region Board of Trade.

Each organization demonstrated unique approaches to public relations and provided specific examples of what they did for their clients/organization.

At Veritas, the team discussed how they helped launch Target’s entrance into the Canadian market. The presentation allowed us to hear firsthand the challenges and successes that were encountered. The demanding yet exciting environment is exactly why agencies appeals to many aspiring PR professionals. This type of organization seems to keep you on your toes with no day similar to another.

Google’s Alexandra Hunnings, gave a very powerful presentation. Alexandra spoke freely in an informal conversation about the world of PR through the eyes of Google, which was truly amazing and inspiring to hear. Three key takeaways were Nurture, Own and Follow Through. My visit to Google taught me that not everyone is going to be good at everything but identifying your strengths and weaknesses will help mould you into successful communicator.

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Matthew Kofsky, from Toronto Region Board of Trade, spoke to us about the importance of getting experience. Specifically, not just experience to land a job, but rather experience that will help you grow as an individual and help you to become a better person in all aspects of life.

This was my second year participating in Passport to PR and it gets better every year. This event allows students to meet industry professionals who give great insight into their organization and productive career advice. Additionally, participants can learn what its like to work in public relations outside of the classroom. After completing one session after the other you feel inspired, motivated and excited to tackle and succeed as a public relations professional.

The CPRS Toronto Student Steering Committee will be holding another Passport to PR event will be held in March 2016. Hope to see all of you there!

By: Tysha Campbell, CPRS Student Steering Committee student representative for Centennial College’s Bachelor of Public Relations Management program.