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What are Toronto PR agencies doing during the COVID-19 lockdown?
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Written by: Michelle Dias, Director of Professional Development, CPRS Toronto

Since the pandemic lockdown, some agency clients quickly ramped up communications while others turned off campaigns entirely. Toronto-based public relations agencies have followed. Agencies working in the healthcare sector, pharmaceuticals and those representing essential work such as grocery stores or the food sector, have been working tirelessly to feed the news cycle with information on how their clients are supporting the pandemic.

For many agencies, they have either lost clients or had client work put on hold as businesses slow down or halt altogether. The most impacted agencies reflect the hardest hit industries: the travel and hospitality sector, sports and entertainment, plus those associated with in-person retail. Postponed or cancelled events have impacted influencer-related work, a large component of the work for many Toronto-agencies, working with and representing influencers.

The consumer and media space in Toronto for the last 10 years has been healthy and vibrant despite the shutdown or reduction of media outlets. PR events, product launches and partnerships have continued to thrive as a source of content.  Until a vaccine is made widely available and industries begin to reopen, agencies across Canada will continue to do their best to remain creative and resilient with innovative content series or colleague incentives.

Hill+Knowlton Strategies Canada (H+K) is a leading public relations and public affairs firm providing services to local, multinational and global clients from its eight offices across the country. Sampling from John Krasinski’s “Some Good News” video series, H+K has launched a weekly content series on Instagram that highlights “Happy Headlines”. The photo series shines a light on their clients and special work being done in the area of corporate social responsibility and Canadian culture during COVID-19. This simple yet thoughtful approach to storytelling is a positive break in the sometimes-bleak stories shown during this lockdown.

“In the midst of all the pandemic media coverage, we noticed that there was an increase in people searching for good news.  We were inspired by the creative ways our team, clients and people in our communities were finding ways to do good in these challenging times and wanted to do our part in lifting people’s spirits by sharing their stories.  Each week, our team crowd sources a series of Happy Headlines that celebrate positivity, good corporate citizenship and how Canadians are supporting each other.” Emilija Businskas, Vice President, Hill+Knowlton Strategies Canada

Toronto-based agency Pomp and Circumstance is led by co-partners Amanda Alvaro and Lindsay Mattick. The agency was recently featured in the Toronto Star for their colleague engagement program called, “#SoloBucketList”, where colleagues are encouraged to learn a new hobby or skill not necessarily related to client work. In the case of agency-partner Lindsay Mattick, she has been spending time in quarantine perfecting new and challenging recipes. The agency offers a $500 bursary fund to help employees get started on their #SoloBucketList. This unique initiative goes a long way for the small agency that thrives on creativity.

“We have always encouraged our team to be creative and adventurous and to keep a bucket list of desired experiences close to them. We do this because we believe that a thirst for the world fuels creativity, which in the field of PR is an essential client skill. When the limitations of COVID-19 set in, the #solobucketlist was our way of helping keep our team’s spirits up to enable them to do their best work. Our attempt at turning lemons, if you will, to lemonade.”  Lindsay Mattick, Co-Founder, Creative Director, Pomp & Circumstance.

Strategic Objectives (SO) is recognized for its out-of-the-box ideas when it comes to events and publicity in Toronto. Keeping in mind their clients’ social media objectives, SO recently launched a survey to 80 of Canada’s top influencers to learn how they were coping with the quarantine. The results showed that influencers are on pause as businesses begin to pick back up. Some positive highlights showed that there is still an appetite from audiences to receive inspirational or engaging content such as workouts, quizzes, and home décor tips. The well-thought-out survey unveils how content will pivot post-COVID and how influencers and agencies will need to adapt.

“Our creative approach to public relations has always been driven by strategy and that includes Influencer Marketing. We wanted to have the most timely, relevant, and meaningful insights to help guide us in making the best recommendations to our clients to achieve outstanding results,” says Judy Lewis, co-founder and partner, Strategic Objectives. “We have proven that there is tremendous power in Influencer Marketing if understood and managed in an authentic and strategic way.”

For many, the hope is that when the pandemic ends, and businesses begin to open, agency life will quickly resume to normal. Or a new version of normal.

Written by: Michelle Dias, Director of Professional Development, CPRS Toronto

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✨Membership Month Giveaway Contest
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Contest Rules 

1. CONTEST PERIOD: The Membership Month Giveaway Contest  (the “Contest”) begins at 2 p.m. on March 6, 2020 and ends at 12 p.m. on March 31, 2020. (the “Contest Closing Date”). Purchase necessary.

2. ELIGIBILITY: This Contest is open to all entrants who comply with the following directives, entering the contest through Twitter.com:

  • Shares the original contest tweet using the hashtag #MembershipMonth
  • Tags another user in the comments section of the original post
  • Email communications@cprstoronto.com with the name of your school/workplace and tell us why you’d benefit from a free CPRS Toronto membership
  • Purchases a membership between March 6 and March 31
  • Must be a NEW CPRS Toronto member

3. HOW TO ENTER: Entrants must comply with the entry requirements included in the original tweet by the Contest Closing Date. Odds of winning depend on the number of eligible entries received by the Contest Closing Date. By entering this Contest, entrants agree to be bound by these Contest Rules and by the decisions of CPRS Torotno, which shall be final on all matters relating to this Contest.

4. PRIZES: The Contest winner will receive full reimbursement of their CPRS Toronto membership fee after purchase (Value of up to approximately $500). CPRS Toronto reserves the right to substitute a Prize, in whole or in part, with a prize of at least equal value in the event of the unavailability, for whatever reason, of the advertised Prize.

5. RANDOM DRAW: A random draw will be held on March 31 (the “Draw Date”) from among all eligible entries received as of the Contest Closing Date. The winner will be notified by Twitter through the account used for entry. If a selected entrant (i) cannot be reached within twelve (12) hours of the first attempt of contact or declines the Prize, the selected entrant will be disqualified and another entrant will be randomly selected from the remaining eligible entries.

6. GENERAL RULES: All entrants release and forever discharge CPRS Toronto (the “Releasees”) and their officers, directors, employees and volunteers from all claims, demands, damages, actions and causes of action arising or to arise by reason of his/her participation in the Contest and/or the administration of the Contest, including, without limitation, the selection and awarding of the Prizes. The Releasees shall in no way bear any liability whatsoever regarding the Prize. In no event shall the Releasees be liable for any special, incidental, consequential, indirect or punitive damages arising out of or in connection with this Contest and/or the Prize, however arising, including negligence.

7. APPLICABLE LAWS: This Contest is subject to all applicable federal, provincial and municipal laws.

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The power of networking
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Walking into my first day of class for my postgraduate PR program, I remember feeling a wave of nervousness and excitement fill the air. Our instructor quickly ushered for the classes’ attention, kicking things off with an introduction — a photo of a grad appeared on the projector screen. She assured us that in eight short months, we would have all the skills and training we needed to embark on our own journey in the PR world.

As we moved on to the next slide, our instructor left us with some important advice — “be a B+ student and an A+ networker.” Although we were certain to gain a lot of knowledge and tools in the classroom, she urged us to seek out professional development opportunities beyond those four walls.

Since that day, I’ve tried my best to live by her advice and want to share insights about how networking can benefit other students as well.

Here are five reasons to start networking:

It creates a sense of belonging to a community

When you first start attending events and scheduling meetings, it’s easy to feel like a stranger behind the glass window looking in. Over time, this fear will dispel as your networking confidence grows. Most industry professionals are more than willing to provide honest answers, share words of advice and squash fears.

Through networking you can build meaningful connections. While the industry feels large at times and there’s a lot to discover, it’s nice having people rooting for you, who genuinely want you to succeed.

It reminds you learning is lifelong and opportunities are endless

Hearing others speak about their most profound realizations, memorable moments and turning points during their careers can remind you that everything will be alright. Often the best experiences happen unexpectedly and uncertainty is what keeps you excited, on your toes and ready to take on the world.

Even if it might look a little different from those around you, the beauty of PR lies in its versatility and potential to navigate uncharted territory. The best practitioners are ones who are always learning and unlearning.

It opens a lot of new doors

Like anything good in life, putting yourself out there and giving a little can give you so much in return. From volunteer opportunities to freelance work and personal relationships, investing time to explore and see what’s out there, can open a lot of doors for your future. Networking connects you to invaluable allies, provides countless resources and prepares you to shift gears for the working world.

It provides a forum to realize and reflect on your own understanding

There are some lessons you can only really learn outside the classroom and networking is definitely one of them. Being in the company of professionals in the areas of journalism, marketing and analytics can provide depth your understanding and encourage you to wear different thinking caps.

Examining things through another lens shows you how PR can enhance and lift up so many other aspects of the world out there. Our challenge is to creatively tell those stories, build credibility with our audiences, and write the narratives by embedding ourselves into the conversation.

It gives you a taste for what’s next

Being a student comes with its fair share of challenges, and at times it can feel like your task-list is never-ending. Stepping outside your daily routine and walking through the doors of a brightly lit space toward friendly faces is the best motivation out there. During the weeks where you are looking for a light at the end of the tunnel, opportunities to change the pace can reset the mind and inspire you. Leading a thoughtful conversation or making a new acquaintance helps to throw some glitter into the air and anticipate what lies ahead.

Personally, I am so grateful for organizations like CPRS Toronto who work tirelessly to put on so many incredible learning experiences. I wholeheartedly recommend anyone interested to check them out — hopefully I’ll see you at the next one!

Written by James King, Student Volunteer, CPRS Toronto

James King is a postgraduate certificate student at Humber College studying in the public relations program and an avid CPRS Toronto student member. He enjoys reading a heartwarming book, capturing countless photos and savouring a good cup of coffee.

 

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Event Recap: ACE the ACE Awards
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CPRS Toronto held its first ‘ACE the ACE Awards’ event on February 6, at the Weber Shandwick Toronto office. Last year’s winners from Weber Shandwick and DDB Public Relations gave the more than 40 guests key insights on how to come out on top at this year’s ACE Awards.

 

ACE Awards judging Chair Lisa Covens spoke first, giving an overview on how to apply for awards, as well as the desired submission format for entries. She also explained the judging process, giving key tips to potential entrants. Lisa explained that entries are judged based on completion of the R.A.C.E formula, writing quality and overall visual presentation. She also highlighted three important dates for this year:

  • February 23 –early bird submission deadline
  • March 15 –final submission deadline
  • May 21 – the ACE Awards Gala

After Lisa, both Weber Shandwick and DDB PR presented their ACE Award case studies which landed them their awards.

Weber Shandwick was honoured as the winner of Best Creative PR Campaign of the Year for their creative flair and passion behind #BuickStyle: The Ultimate Driving Shoe.

 

 

Rachel Hlinko, Senior Manager, Integrated Media and Melissa Graham, Senior Vice President and Deputy Head of Client Experience, explained Buick’s desire to appeal to younger women – an audience not traditionally familiar with automotive media.

Weber Shandwick’s award winning campaign linked Buick’s innovative design background with a growing appetite for design among the target audience. Influencers were invited to an event at a shoe making academy to participate in design conversations while creating custom shoes. Guests were chauffeured to and from the event in Buick vehicles.

Weber Shandwick and Buick also built a micro-site where people across Canada were able to create their own pair of shoes. They encouraged influencers to send their audiences to this microsite, creating a call to action which put the Buick brand in areas it hadn’t been before. As a result, the campaign surpassed its objectives and  -drove engagement among the target audience.

In 2019, DDB Public Relations/DDB Canada took home the trophy for Best PR Campaign of the Year for their memorable work on Digital Poppy Launch.

 

 

Julia Stein, Group Account Director of DDB Public Relations,  presented the Royal Canadian Legion’s digital poppy campaign.  DDB  focused on creating a highly shareable campaign and leveraged Influencers to increase donations.

DDB built MyPoppy.ca, giving people the option to purchase a digital poppy online and share it on social media. This highly engaging campaign encouraged donors to share their stories and start conversations. The average rate per donation through the digital system was ten times higher than with traditional donations.

With three weeks left in poppy season, DDB encouraged a number of high-profile Canadian influencers and celebrities to explain their personal connection to the poppy. Overall, the campaign was quite successful, shattering engagement expectations and growing the Poppy Fund exponentially.

MRP’s Jenny Cruxton made closing remarks, encouraging entrants to use MRP to evaluate their submissions.  She believed it would be a small but crucial part of the submission process.

Think you’ve got what it takes to win an award this year? Apply now!

 

Written by: Vince Guglielmi, Volunteer, CPRS Toronto

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Examining Employee Relations
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Maintaining high performance at an organization depends on the productivity, creativity, dedication and inventiveness of its employees. How employees perform can be directly influenced positively or negatively, by how they are communicated to, developed and engaged. Productivity, organizational strategies and costs can be increased or reduced depending on an employee’s commitment, ability and attitude, which in-turn is built and enhanced with strategic internal and organizational communication. Essentially, employee relations and communications are at the centre of influence over organizational health and success.

Internal Communicators need to maintain an ethical, transparent, equal and consistent methodology of employee relations, to create an environment of trust, security and integrity, where employees can flourish. The result is employees who have enhanced ability, skills, commitment and attitude that lead to the successful completion of organizational goals.

Erica Silver, MA, APR

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April Co-President’s Message
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We wanted to start this note off with the news that spring has finally sprung. But, based on this past weekend, we clearly know that is not the case!

We may be getting unusually cold April showers, but here at CPRS Toronto we are focused on all that Spring has to bring for our society.

People put a spring in our step and smile on our faces. This email newsletter is timed for distribution for the beginning of Canadian Volunteer Week (April 15-21, 2018). We can’t thank our volunteers enough, our organization couldn’t function without your dedication to the profession. Do you enjoy volunteering for CPRS Toronto? Tell us why in a tweet!

Another reason to smile is that the Ace Awards Gala is just around the corner. We have a new location this year, the Carlu, and the team has been hard at work organizing a fresh, new, event.

Spring also heralds a time of renewal, and, in a few weeks’ time you will be receiving formal notification of CPRS Board of Director nominations.  We have some great returning Board members, but we are always looking folks to join the Board. If you ever have any questions, please contact any of your Board members for further details.

We have a few great events rounding out the PD calendar before our summer break. Check the website and our social media feeds for more details.

Unit then,

Danielle Kelly, APR and Erica Silver MA, APR

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In Memoriam: Everett McCrimmon, a CPRS Toronto Life Member
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The Board of CPRS Toronto is saddened to mark the passing of a long-time member, Everett Ray McCrimmon (1927 to 2018). Ev was born in Edmonton and grew up on a farm in Bon Accord, Alberta. A graduate of the University of Alberta, he had a rich career in radio broadcasting with the CBC, public relations for Imperial Oil, Bank of Nova Scotia and CIBC, as well as teaching at Durham College’s Public Relations program. He was an active member of CPRS Toronto and a valued colleague to many.

According to Barbara Sheffield, APR, FCPRS, LM, a former CPRS (Toronto) president, Ev made a significant contribution to establishing the Communications + Public Relations Foundation to support public relations education. He received his APR in 1970 and become a Life Member in 2007. His CPRS colleagues included pioneers such as the late Ruth Hammond, the late Charles Tisdall and the late Mel James.

A celebration of life is planned for the summer. In lieu of flowers, donations to Reaching for Rainbows would be appreciated by the family.

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Marketing Through Influencing: What You Need To Know To Make it Work
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I remember the first time I saw a paid partnership post in my Instagram feed. My first reaction was confusion: this is fair to the consumers, this is how it is supposed to be, but this will likely ruin everything for the brands and influencers. Who would want to buy this, now that they know it is paid for? Then I looked closer at the “product” – it was a new collection of a famous fashion brand – and I realized I liked the way the blogger styled the brand’s clothes. She wrote about the brand’s quality, their corporate social responsibility and even the creative way they attracted her into business partnership. I was still trying to stick to my initial cynical position while scrolling through the blogger’s feed.

I started following her a long time ago when she wasn’t paid for wearing a fashion piece… or maybe she was, and I just never got a chance to confirm it. So I asked myself one question: has her Instagram page changed, apart from that paid partnership label? The answer is “no”. I still liked her online persona. I clicked on the link in her bio and looked up the brand’s new collection.

Authenticity and honesty. That is what you are looking for in a modern influencer marketing approach. Even taking a legal aspect of disclosure policies aside, any influencer marketing professional should take into consideration an increased consumer skepticism and a shift to user generated content which gives more power to the consumer. A new digital era demands transparency. In a way it is a more honest, genuine version of advertising. However, it is such only if you follow the rule: treat your influencers as long-term partners, not one-time participants in a business transaction.

Making friends and building a network. You may be tired of hearing the word “network” again, but yes, networking is vital in any business, communications especially. This may come as a surprise, but influencers are also people and like to be treated as such. You should start by engaging with an influencer: like their posts, comment on them and share them. Spend some time on your research: find out what your influencer’s interests are, read up on his/her work and look up posts about them. Focus on finding a thing you share, and then pitch your influencer by mentioning your common interests. Just as any other pitch, it should be catching, intriguing − it should stand out. Remember, your ultimate goal is possibly converting your influencer into loyal brand ambassador. Only if you customize your approach and build meaningful relationships, will you get an authentic representation of your brand by an influencer. And their audience will instantly feel that.

Speaking about the audience. The single biggest mistake many brands make is considering only the influencers with big following, often ignoring the proven fact that a smaller but dedicated audience is more valuable for your brand’s goals. Fake followers issue aside, it is a matter of reaching out to your potential clients, not the general public.

To do that, identify influencers who are relevant specifically to your industry: think about your brand’s target audience and compare it to the audience of the influencers in your field.

One more tip would be considering the right channel to reach out to your target audience. Usually, influencers are present on the majority of digital media platforms to increase their online presence. However, there is always one platform which they prefer, which works best for them, and which gained them the popularity your brand needs. What you should do is evaluate which platform aligns more with your industry and best displays your content – then search for the right platform influencer. Typically, business influencers prefer Twitter, LinkedIn and blogs, while consumer, lifestyle and fashion influencers stick to Instagram, YouTube or Pinterest.

Influencer marketing is not as easy as it may seem at first. It requires a lot of preparation, monitoring and tracking, evaluation and measuring. Is it worth the hustle? Well, if you do it right, you end up increasing your brand awareness, building trust with your customers, growing your social media following and ultimately, increasing revenue and making more profit. Yes, it is very much worth the hustle!

By Iryna Zheliasko

Twitter: https://twitter.com/IrynaZheliasko
Instagram: https://www.instagram.com/justcurious.blog/
LinkedIn: https://www.linkedin.com/in/iryna-zheliasko-279041134/

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AGM Recap
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On Wednesday September 27 members of CPRS Toronto gathered at the Mill Street Brewery for the 2017 Annual General Meeting.  In addition to a presentation by political commentator Scott Reid, CPRS Toronto Co-Presidents Erica Silver, MA, APR and Danielle Kelly, APR presented a year-end report.

Highlights of the report include:

  • Incredible member achievements from new APR, PRK exam participants and award winners
  • An overview of our financial position and our strategy to meet our financial obligations going forward
  • A review of our membership demographics
  • A recap of our PD, Education and Research activities from 2016-17

You can read the AGM Presidents Report 2017.

We look forward to serving you again next year.  If you ever have any questions or comments, please reach out to us at president@cprstoronto.com

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Remembering Krys Potapczyk
Danielle Kelly, APR

This post is written with great sadness. As many of you may now be aware, CPRS Toronto is mourning the loss of Krys Potapczky, APR, FCPRS. Krys was an active member of CPRS, having most recently been Chair of the Accreditation  in 2016.

Krys lost a hard-fought battle with cancer in late-June, 2017.  The CPRS Toronto Board of Directors has made a donation in Krys’s name for the Sunnybrook Hospital Foundation. I never want to speak for anyone in times like these, but I am sure many of you share the same sense of shock. Krys and cancer were two things I would never associated together.

Krys is most fondly remembered by many for her tenacious spirit and drive for excellence in the practice of public relations. Her  most recent group of students recall her as an impressive woman who was tremendously supportive with both her time and advice

To me, Krys will always be an inspiration. There are not many of us in the public service with an APR, so I always knew I could rely on Krys to be a cheerleader and mentor for me as I tried (and yes, continue to try) to execute ethical and high-quality communications counsel in the public service.

Krys and I shared a very special moment during the WPRF forum last year. She was at my side, and was my witness, when Tracy Moore stopped me and asked me where I got my dress for he Comm Prix  Communications Awards Gala. I still get a kick of out of that story to this day, and feel cool by association!

She was so proud. She took this photo of us together and emailed it to me with this simple phrase and subject line: “US….don’t we look beautiful”.

Yes, yes we do Krys. Your beauty, grace, poise, and drive during your cancer journey is something beautiful to be admired. In your honour I hope to maintain your passion, and commitment to life and the pursuit of excellence in communications and public relations.

Thank you, my beautiful friend.

 

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